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Work Background
RAMSIDE ESTATES LIMITEDConference and Events Manager at Hardwick Hall Hotel
May. 2019
Hardwick Hall HotelConference and Events Manager
Apr. 2019Sedgefield, County Durham, United Kingdom
Lakeside HotelBusiness Development Manager
Aug. 2017Windermere, Cumbria, United Kingdom
Lakeside HotelSales Executive
Dec. 2016Newby Bridge, Cumbria, United Kingdom
Principal Hotel CompanyGraduate Manager
Jul. 2015
The Derby Conference CentrePlacement Student
Jun. 2013 - Jun. 2014DerbyEvents and Conferencing Assistant • Developed administrative skills such as telephone etiquette, written and oral communication skills, knowledge of filing and updating records • Managing enquiries and bookings which established sales skills and customer communication. • Organisation of Christmas party nights, managing over 1500 covers: forming organisation skills, problem solving situations and attention to detail • Complete project management of charity fundraiser event, raising over £1000 for charity– skills including budget control, time management and teamwork skills. • Use of information systems to monitor bookings and use for revenue analytical purposes. Operations Assistant • Duty manager role – gaining leadership and interpersonal skills. Adopting theories such as lean management. • Assessing stock control and staff management. General overseeing of day to day activities developing skills in decision making. • Enhancing customer interaction and communication skills. • Reception work including taking enquiries and front of house operations.
Macdonald Hotels & ResortsF&B Assistant
Aug. 2008 - Jun. 2013Gisborough HallGisborough Hall Hotel, North Yorkshire • Accomplished in a range of levels in the operation of the restaurant – host a restaurant of 100+ covers, station waiter, silver service, abundant knowledge base of wine and food. • Follow Macdonald Hotels Core Standard and achieved Commitment to Excellence Scheme, which enhanced customer interaction • Trained in Health and Safety and Discrimination Against Disability • Trained to a high level on the till, and awareness of money handling • Completed NVQ Level One in Catering Assistance • Enhanced ability to handle fast moving and stressful working environments effectively. • Working with discerning customers demonstrates a flexible approach and always aim to exceed customer expectations.
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