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Work Background
FreelancerIT Analyst
Jun. 2023Poland- Gathering and analysing requirements
- Testing the changes and functionalities made to the software
- Creating and updating test scenarios
- Setting up BA process
- Internal user support
- Creating BPMN and UML diagrams
- Taking part in company – wide project
No Fluff JobsBusiness Analyst/Software Tester
Jun. 2021 - May. 2023Remote- Gathering and analysing requirements
- Testing the changes and functionalities made to the software
- Creating and updating test scenarios
- Setting up BA process
- Internal user support
- Creating BPMN and UML diagrams
- Taking part in company – wide project
Sii PolandMicrosoft Dynamics CRM Product Owner
Jun. 2020 - Jun. 2021Lublin, Woj. Lubelskie, Polska- Product backlog management
- Contact with stakeholders - Organization of team work
- Gathering and analyzing requirements
- Taking part in company - wide projects
- Service Desk coordinating
- Updating system documentation
- Testing the changes made to the software
Sii PolandTest and Analysis Engineer
Oct. 2017 - May. 2020Lublin, woj. lubelskie, Polska- Testing the changes and functionalities made to the software
- Creating and updating test scenarios
- Updating system documentation
- Writing automated tests (Selenium - Specflow)
- Requirements analysis
- Taking part in company – wide projects
GeneraliHead of the Personal Accident, Travel and Assistance Claims Team
Oct. 2014 - Oct. 2017Lublin, Woj. Lubelskie, Polska- Developing and implementing workflow solutions and procedures
- Changes in expert systems
- Writing specifications and analysis
- Testing the changes made to the software
- Taking part in company – wide projects (new products and systems)
- Planning and controlling the work of claims handling team
- Cooperating with external entitiesDeveloping and implementing workflow solutions and procedures
- Changes in expert systems
- Writing specifications and analysis
- Testing the changes made to the software
- Taking part in company – wide projects (new products and systems)
- Planning and controlling the work of claims handling team
- Cooperating with external entities
ProamaSenior Claims Handling Specialist
Apr. 2013 - Sep. 2014Lublin, Woj. Lubelskie, Polska- Claims handling of motor and voluntary insurance
- Completing the required documentation
- Providing information to customers
- Negotiating with customers
- Testing the changes made to the software
- Creating reports
- Cooperating with external entities
ProamaClaims Handling Specialist
Nov. 2011 - Mar. 2013Lublin, Woj. Lubelskie, Polska- Claims handling of motor and voluntary insurance
- Completing the required documentation
- Providing information to customers
- Negotiating with customers
- Testing the changes made to the software
- Creating reports
- Cooperating with external entities
PZUClaims Handling Specialist
Oct. 2010 - Nov. 2011Lublin, Woj. Lubelskie, Polska- Claims handling of life insurance
- Completing the required documentation
- Providing information to customers
- Negotiating with customers - Creating reports
- Cooperating with external entities
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