Clare Njage-Rwito

Head of Operations and Client Relationships

Data EntryCustomer Retention SpecialistClient Relations SpecialistCase ManagerCustomer Success ManagerCustomer ServiceBusiness Owner

For more than twenty years, I have built my career on strengthening client relationships and driving retention strategies that deliver measurable impact. Starting from technical roles and growing into senior leadership, I’ve consistently combined technical expertise with empathy to foster trust, loyalty, and collaboration. My approach has centered on personalized communication, streamlined operations, and cross-functional integration—improving engagement, accelerating response times, and boosting revenue growth. I take pride in transforming customer voices into actionable insights, positioning organizations as trusted, client-centered partners while cultivating cultures of feedback, innovation, and sustainable success.

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Feedback from Clare’s ex-colleagues

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Work Background

Head of Client Relations, Service Management and Credit Control

SimbaNET Com LtdHead of Client Relations, Service Management and Credit Control

Feb. 2016Nairobi, Kenya

Head of Operations and Account Management

Converged Networks LimitedHead of Operations and Account Management

Sep. 2013 - Jan. 2016Nairobi, Kenya

Head of Data Division and Account Management

Six Telecoms Company LimitedHead of Data Division and Account Management

Jul. 2012 - Jun. 2013Dar es Salaam, Tanzania

Pre-Sales Manager

AccessKenyaPre-Sales Manager

Apr. 2011 - Jun. 2012Nairobi, Kenya

Solutions Architect - Engineering Department

AccessKenyaSolutions Architect - Engineering Department

Aug. 2008 - Mar. 2011Nairobi, Kenya

Requests

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Personal Pitch

Client Relationship Strategies

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Personal Pitch

Enhancing Client Retention & Relationships

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