Nury BMW

Associate

Data EntryTranslatorCustomer Service

Associate specialising in corporate communications. With a background in finance and a passion for innovative solutions, she has successfully led multiple projects to enhance operational efficiency. Nury holds a Bachelor's degree in Communications. Outside of work, she enjoys traveling and participate in voluntary efforts.

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Work Background

Associate (Communications & Engagement)

Ministry of Finance (Singapore)Associate (Communications & Engagement)

Sep. 2016The Treasury

Customer Service Representative

TeleperformanceCustomer Service Representative

May. 2016 - Aug. 2016Singapore- Assist JTC Corporation contact centre in its seamless transition to an outsourced vendor - Subject matter expert for JTC's account in training of new staff - Main contact point in handling of feedback for JTC's customers - Importing JTC's customer cases into new CRM solutions

Executive (Organisation Excellence)

JTC CorporationExecutive (Organisation Excellence)

May. 2013 - May. 2016The JTC Summit- Manning Contact Centre hotline in attending to calls by JTC’s customers or members of the public - Managing queries received via JTC's corporate email address - Liaising with other government agencies and internal staff in managing feedback received from members of the public - Coordinating response across inter-agencies in handling feedback/queries submitted via OneService portal - Handling ad-hoc projects to facilitate operations in Contact Centre and feasibility of improvements - Producing knowledge database & facilitating new staff training

Relief Allied Educator

Ministry of Education, Singapore (MOE)Relief Allied Educator

Sep. 2012 - Apr. 2013Singapore- Relief role for teachers going on long-term course and maternity leave - Plan & teaching curriculum as advised by respective teachers at Primary School level (English & Malay) - Temporary form teacher & English educator for a Primary 5 (EM2) class

Voice Communicator

Pulley Ascent (Asia) Pte LtdVoice Communicator

Feb. 2012 - Aug. 2012Singapore- Conducting sales/cold calls for clients' services - Handling huge volume of data

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Data Entry & Translation Expertise

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