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Work Background
GPC ICTStrategic Projects&Business Development Specialist
Oct. 2022Saudi Arabia, RiyadhAs a Strategic Projects & Business Development Specialist, I am entrusted with several key responsibilities that contribute to the successful execution of business projects. These include:
Key Contributions:
1. Strategic Project Oversight: Develop and maintain project plans, schedules, and budgets to support efficient execution across multiple workstreams.
2. Performance Monitoring: Track project milestones, deliverables, and KPIs to ensure objectives are met on time and within scope.
3. Procurement&Vendor Management: Oversee procurement activities, including purchase orders, invoicing, vendor registration, and contract documentation.
4. Stakeholder Engagement: Serve as a central point of contact, ensuring clear communication and alignment between internal teams, vendors, and key stakeholders.
5. Process Optimization: Implement structured documentation and reporting practices to enhance project transparency and decision-making.
Bid&Business Development Leadership:
1. End-to-End Tender Management: Lead the preparation and submission of government bids (RFPs/RFQs) via Etimad and SAP Ariba, ensuring full compliance with procurement regulations.
2. Financial & Legal Documentation: Prepare bid and performance bonds, manage invoicing, and track payments to secure timely revenue recognition.
3. Market Intelligence: Proactively identify and evaluate new RFP opportunities and pre-qualification requests to support business growth.
4. Relationship Building: Cultivate strong partnerships with key clients, consultants, and strategic partners to expand business opportunities and enhance the company’s market position.
UFA Assurances salInter
Nov. 2017 - Jan. 2018Lebanon, BeirutMy internship was focused on accounting activities with the below contributions:
1. Assisted in financial report collection and compilation.
2. Performed journal entries, updated accounts receivables and payables, and maintained filing systems.
3. Supported the month-end close process.
Alfa TelecommunicationsCustomer Service Representative
Sep. 2017 - Sep. 2022Lebanon, BeirutAs a Customer Success/Digital Support team player, my main responsibilities were:
1. Responded to subscriber calls, providing technical and analytical troubleshooting support.
2. Handled claims, suggestions, and issues, including outbound follow-up calls.
3. Provided callers with product and service information.
4. Identified, documented, and alerted supervisors about trends observed in customer calls.
5. Acted as interim supervisor when required.
6. Trained new employees on the job.
7. Conducted trend analysis and provided recommendations for service improvement.
8. Expanded knowledge of services, products, and third parties, utilizing various tools and methods.
BBAC BankInter
Aug. 2016 - Sep. 2016Lebanon, JbaïlCustomer service-oriented, this hands-on role in the credit unit initiated me on time management, teaching me to work under pressure, respect deadlines, and communicate in a professional environment. My tasks were:
1. Processed account opening paperwork and obtained correct signatures from clients.
2. Maintained bank files for currency transaction reports, safekeeping receipts, and various documentation.
3. Handled general correspondence, loan/trust collateral receipts, court orders, levies, and deposit documentation.
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