Feliks Sastradjaja

IT Service Management @Sinar Mas Land

Typing SpecialistData Entry SpecialistCustomer Care SpecialistLive ChatChat SupportData AnalystProduct ManagerData EntryTranslatorResearch AssistantExecutive AssistantPersonal AssistantAssistantChief Customer Officer (CCO)Help Desk SupportCustomer ServiceTechnical Support AgentCall Center SupervisorSupport SpecialistCall CenterSystem ArchitectComputer engineerTech SupportProject ManagerEngineerIT

Feliks Sastradjaja is an accomplished IT Service Management professional at Sinar Mas Land, where he specializes in optimizing technological solutions to enhance operational efficiency. With over 10 years of experience in the IT industry, Feliks is passionate about leveraging innovative strategies to drive business success. He holds a Master's degree in Information Technology from the University of Indonesia. Outside of work, Feliks enjoys hiking and exploring new tech trends.

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Work Background

Chief of IT Golden Ace & International Business

Sinarmas LandChief of IT Golden Ace & International Business

Apr. 2026Jakarta, Batam, Singapore, Japan, UKLeading enterprise IT strategy and digital transformation to enable business growth, operational efficiency, and international expansion. Drive strategic alignment between IT and business priorities across Golden Ace & International Business units Spearhead digital transformation programs to improve efficiency, scalability, and customer engagement Govern enterprise IT operations including infrastructure, applications, cybersecurity, and service management Establish IT governance, risk management, and compliance frameworks ensuring secure and sustainable technology operations Optimize IT investments, cost structures, and vendor ecosystems to maximize business value Partner with executive leadership to deliver data-driven insights and technology-enabled decision making Build and lead high-performing IT organizations supporting continuous innovation and service excellence

Head of IT Operation and Asset Management

Sinarmas LandHead of IT Operation and Asset Management

Jul. 2019IndonesiaLead Sinar Mas Land IT Operation and IT Asset Management across country. Oversee IT Infrastructure, Security, Uptime Engineer and Service Desk for supporting Business Manage IT Vendor Management Manage Project Management for IT Ops, Infra and Asset Management Participate as Change Advisory Board in Change Management. Participate Idea and support for company corporate IT strategic planning.

Corporate Information Technology Manager

Sinar Mas LandCorporate Information Technology Manager

Jul. 2019Leading IT operations and infrastructure delivery for 30+ subsidiary companies across multiple locations.

Service Desk Team Lead

Dimension DataService Desk Team Lead

Sep. 2014 - May. 2019Malaysia

Service Desk Analyst

CSCService Desk Analyst

Dec. 2011 - Sep. 2014

Onsite Support

IBMOnsite Support

Apr. 2009 - Dec. 2011Jakarta

Support Engineer

IBM IndonesiaSupport Engineer

Apr. 2009 - Dec. 2011Led technical support team providing L2 infrastructure and systems support.

Jan. 2009 - Jan. 2011

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IT Service Management Consulting

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