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Work Background
AvatureImplementation Consultant
Dec. 2020 - Jan. 2026- Successfully led multiple enterprise implementations (4–12 months) while maintaining strong executive relationships.
- Contributed to high client retention by acting as a trusted advisor during stabilization and growth phases.
- Identified and supported upsell opportunities through strategic solution alignment.
- Collaborated cross-functionally with Sales, Product, and Technical teams to deliver scalable outcomes.
Seabury SolutionsProject Engineer & Customer Support Specialist
Jun. 2012 - Nov. 2020As a Project Engineer and Customer Support Representative at Seabury Solutions, I supported the implementation and configuration of aviation software solutions for global clients. I worked closely with airlines and MRO organizations to understand operational requirements, deliver system configurations, and provide ongoing technical support.
I acted as a key point of contact during post-go-live phases, troubleshooting complex issues, ensuring system stability, and maintaining strong client relationships. My role required cross-functional collaboration, problem-solving under pressure, and clear communication with both technical teams and end users.
Seabury SolutionsTechnical Writer
Jul. 2010 - Aug. 2014As a Technical Writer at Seabury Solutions, I was responsible for creating and maintaining product documentation, user guides, and process materials for aviation software solutions. I translated complex technical concepts into clear, user-friendly content for both technical and non-technical audiences. I collaborated closely with engineering and product teams to ensure accuracy, consistency, and alignment with system updates.
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