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Work Background
United NationsLead, Data and Analytics Training Team, United Nations
Feb. 2023New York, New York, United StatesI am the lead of the new dedicated Data and Analytics Training Team (DATT), with the development and delivery of SAP Analytics Cloud (SAC) training across the global UN Secretariat as a main priority. Other key activities include the publication of a "one-stop shop" online Learning Catalogue for all UN personnel, the development of training completion analytics, Learning and Development master data management, the adoption of new technologies including AI and NLP and the identification of key areas for improvement. I am also responsible for establishing a cohesive team of trainers and mentors to ensure that SAC is effectively utilized within the organization. Our goal is to enable UN staff and managers, as well as the Member States, to make better decisions based on greater data understanding, and cultivate an analytics-driven culture.
United NationsProgram Management Officer
Dec. 2021 - Feb. 2023New York, United StatesI oversee a wide portfolio of learning and development aimed at over 40,000 UN Staff and Managers, including Enterprise Resource Planning (ERP) and Content Management Solutions (CMS), Data Analytics and Reporting, Project Management, Healthcare Practices, Business Continuity, Strategic Management, Improved Governance, and others.
I manage the full cycle of developing and publishing robust learning products by working closely with Subject Matter Experts (SMEs) in specialized business areas, strategically shaping learning programs based on the needs of the target audience, applying the most appropriate tools and technology for each project, and assessing the successful retention of knowledge by the learners. I have overseen the publication of over 20 learning products including online self-paced courses, step-by-step Job Aids and Guides and “how to videos” on Travel Management, Disability Inclusion, Data Analytics, a new UN Jurisprudence Online Database and more. I am spearheading the development of an innovative "UN Global Learning Catalogue" using the Microsoft Power Platform / Dataverse-supported Citizen Development approach. The new Global Learning Catalogue will be a "one stop shop" for UN personnel globally and other stakeholders such as the United Nations Member States' representatives. The implementation of the new data-driven Learning Catalogue will enable robust searching, indexing and registration for over 500 learning opportunities, as well as enabling accurate analytics of training Key Performance Indicators (KPIs) using data drawn from more than 10 different platforms and Learning Management Systems (LMS).
United NationsEnterprise Resource Planning Specialist
Jul. 2019 - Dec. 2021New York, United StatesI supported the development of a new Enterprise Resources Planning (ERP) Solution Organizational Governance Model for the United Nations, and served as Secretariat to the new ERP Change Board.
I conducted communications and supported capacity building to empower approximately 40,000 UN personnel across the globe to successfully adopt new ERP functions.
I developed ERP training and learning programs, with a focus on online training and "just in time" resources to support the roll-out of over 30 new functionalities and continuous improvements.
I drafted, edited and published copious training and change management content on approximately 20 different platforms, including several Learning Management Systems (LMS), Drupal-based public websites and the UN Intranet site, and supported to roll-out of Microsoft SharePoint and Teams across the UN.
I provided in-person, virtual and written guidance and training to senior managers on the role and structure of the new ERP Governance Model, the ERP Change Board.
I educated UN senior management and staff on the process of requesting and implementing continuous improvements to ERP solutions.
I also served as ERP Project Manager, coordinating the full cycle of defining business needs, overseeing software development, testing, deployment, user provisioning, training and adoption of new modules and enhancements.
I delivered operational support and advice to UN senior managers and staff on all ERP-related management, governance and compliance matters.
United NationsChange Management Specialist
Jul. 2018 - Jun. 2019New York, United StatesResponsibilities As part of the DOS Implementation Team, supported the development of a strategy to establish the new Department of Operational Support, with a new Organizational Governance Model.
Applied change management methods to ensure a successful transition to the new department.
Organized & presented engagement sessions & training workshops for senior leadership & staff.
Served as communications focal point for the new department.
Developed & published communication & training content on websites, iSeek & other platforms.
Organized events to introduce the new offices & functions of the department to senior managers & staff including "DOS Open Day".
Led teams of focal points from DOS offices to populate a new DOS website & iSeek site.
Actively participated in the “United to Reform” task force led by USG Jens Wendel / EOSG to coordinate activities across all reform streams.
Provided advice to senior officers on a range of administrative issues & approaches.
Women In FilmMembership Administrator
Mar. 2008 - Sep. 2008Oversaw and manged the WIF membership department, including maintenance of the online membership database and members’ web portal, enhancement of the WIF website, implementation of outreach initiatives to increase membership and engage partners, develop programs and seminars, and expand strategic alliances with related entertainment non-profits and companies.
Israel Film FestivalDirector of Operations
Jan. 2006 - Mar. 2008Managed operations of the Israfest Foundation/Israel Film Festival, including office management, accounting and payroll, full charge bookkeeping, production of cultural events, donor and sponsor relationships, marketing, film programming, public relations, building strategic alliances with media partners and international film groups; coordinated multiple IFF departments and projects, maintained film and donor databases and all IT operations.
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