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Work Background
Triviat AIProduct Owner
Jan. 2025 - Feb. 2026Netherlands, AmsterdamLed product strategy and execution for an AI-driven platform, owning the end-to-end backlog and translating customer insights into prioritized, high-impact workstreams. Championed Agile maturity across remote-first squads, improving sprint velocity by 30% through rigorous backlog grooming and bottleneck removal. Drove a 25% increase in feature adoption by bridging user needs with executive business goals, and reduced churn by 15% through data-driven UX refinements grounded in behavioral analytics. Partnered with Engineering to navigate complex architectural trade-offs, supporting a 2x increase in student volume while reducing post-launch technical debt by 30% through compliance-integrated design. Overhauled onboarding flows to increase user activation by 27% and improved long-term retention by 20% via iterative funnel analysis. Elevated NPS from 45 to 68 by embedding direct customer feedback loops into the development cycle. Delivered executive-level presentations to the C-suite, securing $2M in additional R&D funding. Defined and executed a long-term product strategy that drove a 25% increase in market share over 18 months and a 35% increase in first-order conversion.
Hoory AIProduct Manager/owner
Apr. 2021 - May. 2025United States● Managing end-to-end product development cycle, spearheading the creation and successful launch of Hoory AI, a cutting-edge customer support tool, from conceptualization to market release.
● Resulting in a 40% increase in user engagement within the first quarter.
● Defining and prioritizing product backlog, ensuring alignment with business goals and customer requirements
● Conducted customer interviews and user testing to gather insights, leading to a 20% decrease in customer churn rate.
● Leading AI team in developing and managing Hoory's AI component
● Working with UX/UI teams to make user-friendly designs, cutting user issues by 15%
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