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Network Power<100 people
Roles
🔥100%
Startup Founder
✨100%
Business Owner
💰50%
Investor & VC
Geos
🇮🇳50%
India
Work Background
ServiceBreederManaging Director
Jan. 2025Lagos, Nigeria
Interswitch GroupHead Acquirer Business Operations
Sep. 2023 - Dec. 2024Nigeria
Interswitch GroupAcquirer Business Operations Manager
Feb. 2020 - Sep. 2023Lagos, Lagos, NigeriaEnsure all new business/product to be deployed have a well-thought-out service design, documented and operationalized. Monitor transaction trends to identify uptime patterns and engage internal stakeholders to fix any channel uptime challenges to optimize and reduce service failures. Design, document and implement seamless faster onboarding platform, support sales/merchant to onboard. the process must cover all policies and protocols from regulators and card schemes. Design and implement ways/platforms customer support needs are received, visible and resolved. Deploy OLAs/SLAs designed to provide adequate support to merchants' businesses. Ensure all transactions are settled on time and accurately, merchants are trained and well informed on our dispute process, notified and have visibility. Implement the merchant risk management policy, Design and implement adequate process to reduce risk. Optimize team performance by designing Templates, Service procedure, Guidelines and Team meetings Optimize Merchant Service management by designing SLA, Processes, Documentation and having service review meeting. Serve as an escalation point forrClients for technical operational support of all Merchant acquiring products, services, processing questions and issues. Conduct regular engagement with Clients and provide proactive operational support to ensure that both the client and merchant acquiring are operating in the most effective manner Develop and manage short term operational initiatives, special projects and client-driven continuous improvement plans. Provide necessary advisory, education and training to the clients in the area of Acquiring operations Represents client business and processing priorities to internal and external stakeholders for support and account planning activities Provides consultancy for onboarding new services and products, client migrations, payments processing operations, services & initiatives
Guranty trust bankHabari Support Supervisor
Sep. 2018 - Dec. 2019Lagos NigeriaCarried out stage and development stage reviews and tests: · Development of categories for the e-commerce module · Successfully on-boarded e-commerce merchants on the platform which contributed to the objective of the platform · Management of 100+ on-boarded content merchants to ensure they upload content on the platform to ensure the platform is always fresh · Review of the Habari application for improvements modelled after user’s behavior to further improve user experience and contributed to increase in user ratings from 3 to 4.5 within one month. · Responding to queries via chat, email, or phone · Follow up with customers to ensure full resolution of issues · Run reports to analyse common complaints and problems · Liaising with technical team for assistance with questions and problems · Writing, editing, and revising training manuals for new and updated software and hardware · Cross selling of the various modules of habari to users
Guaranty Trust Bank plc (Gtbank)Transaction Service Supervisor
Nov. 2015 - Sep. 2018Lagos, Nigeria- Support and resolve customer issues - Supervise, coordinate and train unit members to ensure targets and deliverable are achieved - Co-ordinate Weekly Operational meetings to review performance - Review and audit internal unit files and registers to ensure compliance - Review and approve Customer Information Service (CIS) requests - Operationalise financial notes that is, Sign Drafts and Cash/Draft-in-transit request forms - Authorize and approve Tellers transactions and relevant Customer Information Service (CIS) transactions - Issue and authorize MasterCard PINs, Internet Banking passcodes and Token release - Override of transactions within approval limit – 60mm and below - Daily Rendition of proofs and periodic reports - Review Cancellation and reversal reports - Ensure effective administration of the Vault management and access control - Coordinate and supervise all cash centers, e-branch and implants attached to branch - Serve as second level compliance officer for the Bank - Ensure ATM optimal up time - Monitor and ensure effective queue/floor management - Perform other duties as assigned by the operations Head - Liaise with Cash Management Unit (CMU) for cash requirement
Guaranty Trust BankRelationship Manager
Jan. 2015 - Oct. 2015Lagos, Nigeria- Customer Relationship Management - Cash Deposit Mobilisation and Product Utilisation - Customer acquisition and increase portfolios - Marketing of the bank’s products and services - Management of customers funds - Processing customers request for credit facilities - Resolution of customer requests - Migrating customers to alternate e-channels - Reactivation of dormant accounts - Achieving the set PBT for the team and group - 100% retention of funds and inflow into the accounts reporting to the team - Meet the deposit Mobilization mix set for the team and the group
Guarantee Trust BankInternal Control Group
Aug. 2014 - Dec. 2014Lagos, Nigeria- Thorough Ledger audit of the branches within the region. - System related investigation to prevent and address system glitches - Daily Transaction monitoring of all accounts reporting to the region - ATM transactions monitoring of all ATMs reporting to the region and a detailed report is sent to the branches - Investigation of fraud and other irregularities. - Weekly branch audit - Responses to embassies external auditors and regulatory authorities. - Weekly review of ATM proofs - Weekly ATM Count to know the exact ATM position of branches in the region - Income refund analysis - Review of daily and weekly reports designed for the division
Guarantee trust BankAccess & Authorization Unit, Information System Security
Mar. 2008 - Jul. 2014Lagos, Nigeria- Accesses and Authorization to all banking systems application - Relationship management between GTB and Corresponding foreign Banks. - Review and work authorization for unit members. - Monitoring of Systems role base privileges and functionalities
Diya Fatimelehin & CoSales Representative
Feb. 2007 - Nov. 2007Lagos, Nigeria- Collecting information about a property and arranging for photographs to be taken; - Visiting and talking to the sellers about their property and its special features; - Estimating the value of the property; - Marketing and promoting properties for sale; - Representing the sellers in negotiation with prospective buyers; - Monitoring sales as they proceed and liaising with all interested parties including mortgage brokers, solicitors, surveyors and other estate agents; - Advising clients and helping buyers to decide what they want to buy; - Making sure that a price is agreed that is acceptable to both buyer and seller; - keeping up to date with trends in the local residential property market, as well as the commercial market
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