Madona Consulting LimitedSenior Business Analyst | Digital Transformation Leader | Agile Delivery Specialist
Jul. 2009Manchester, England, United KingdomA senior Agile Business Analyst / Product Manager having worked (contract) in various public sector, including: Ministry of Justice Glasgow Credit Union Education & Skills Funding Agency (ESFA) HM Revenue & Customs (HMRC) Department for Education (DFE) • I lead the analysis workstream for the project, as well as management of about permanent Business Analysts; • Using Agile methodology, I regularly consult with the Business Product Owner to prioritise business requirements; • Created As-Is business process maps to show end to end view of business processes. • Created To-Be business process maps & achieved sign off for the To-Be processes. • Completed outstanding tasks to refine and prioritise user stories by working with business, and worked with Product Owner on a road map of future iterations to the CRM service. • Facilitated series of workshops with various key stakeholders (external & internal) to elicit and validate requirements (user stories) for the customer experience and customer journey. • Upon sign off of the requirements document, I broke down the requirements into INVEST user stories and facilitated the refinement of the stories. • I worked with the Architecture team to regulate access to the CRM based on the roles of individual users within the organisation. • I participated in scrum events such as sprint planning, retrospectives, daily stand-ups and product show and tell. • Supported with the update & refinement of the project road map, and ensuring project delivery plans is communicated to wider project team.
