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Work Background
Latitude Concierge Travels, Ltd.Travel Concierge
Nov. 2025
Concert PropertiesResident Services Agent
Nov. 2024 - Jul. 2025Attend to the ongoing rental of vacant suites, and provide an outstanding experience to the residents. • Process suite rental applications, complete credit checks and other reference checks, complete and administer tenancy agreements. • Co-ordinate move in and move out of residents of the building, working with Maintenance staff on elevator scheduling, etc. • Conduct move in/out inspections • Assist with regular inspections of the building and suites. • Provide a positive experience to the tenants, handle resident repair requests, and overall resident issues. • In absence of the Resident Services Manager, perform appropriate supervisory and administration duties when delegated by the Resident Services Manager • Ongoing liaison with contractors and other suppliers, assisting in coordinating their on-site visits. • Collect rental and other income as due from tenants, carry out associated banking procedures in a timely manner. • Assist with the issuing of late rent payment notices, eviction notices and other collection procedures, attend Landlord Tenant Board hearings as necessary. • Process invoices for payment; order goods and services as required, maintain on-site records up to date and in good order. • Administer and participate in the fire and life safety operations and procedures required at the property. • Answer the telephone and email, filing and other related office duties. • Ensure that all contractors’ performance (work and customer service) meet Concert’s standards. • Maintain and update a community information summary. • Perform a quarterly shopping report on the surrounding competition both on the phone and in person.
Casa LomaGuest Services Supervisor
Apr. 2023 - Nov. 2024Toronto, Ontario, Canada•Lead day-to-day operations of the Guest Services team, overseeing staff members, handling customer inquiries, and ensure efficient data processing. • Implementing coaching and training initiatives, resulting in notable improvements in the quality of customer interactions and overall operational efficiency. • Provide guidance, mentorship, and regular feedback to team members, fostering professional growth and improved performance. • Streamline service processes for quicker response times, leading to improved customer experiences.
Oxford Properties GroupGuest Experience Representative
Sep. 2020 - Aug. 2021Yorkdale Shopping Centre• Be knowledgeable of services, amenities/facilities, stores, locations, current promotions, and provide directions. • Create memorable interactions through professionalism, customer assistance, and engagement. • Respond to and anticipate concerns or needs of guests; provide and direct them to appropriate sources.
Liberty Entertainment GroupSpecial Event and Programming Supervisor
Jul. 2019 - Sep. 2022• Enhance team productivity through effective delegation, task prioritization, and clear communication. • Collaborate with internal teams to promote programs and revenue opportunities, driving sales in the retail and food & beverage areas. • Achieve revenue and attendance targets through strategic sales presentations and direct response marketing techniques.
Casa LomaTeam Leader
Oct. 2018 - May. 2023Toronto, OntarioAssist management by supervising and providing support to the team • Organise and create daily break schedule, manage team members during operating hours • Working closely with Guest Services Manager, supervisors, and administrative staff • In the reception office: answer phone inquiries, create new group bookings for the Sales Manager
Casa LomaGuest Services Representative
May. 2018 - Apr. 2023Toronto, ON• Address escalated issues promptly, demonstrating commitment to maintaining visitor satisfaction. • Manage group check-ins, invoicing, and conduct general ticket sales. • Develop strong working relationships with colleagues across departments for seamless communication and problem resolution. • Manage high call volumes while maintaining a professional demeanor and ensuring timely issue resolution.
Latitude Concierge Travels, Ltd.Bridal Show Assistant
Sep. 2017 - Sep. 2018Toronto, Ontario, CanadaResponsible for distributing product information and answering travel inquiries. • Assist, supervise, and participate in exhibitor booth set-up and tear-down at bridal shows • Provided guests with accurate and up-to-date information on wedding and honeymoon destinations; help establish budgets • Input guest data into CRM software • Network, create, and maintain relationships with vendors
Kingston 4 PAWS Service DogsEvent Planner
Feb. 2016 - Apr. 2016Kingston, ONAssisted in planning, organizing, and executing charity auction event. Participation in this event was part of a placement in the Festival and Event Planning course at St. Lawrence College. • Prepared run sheets, promoted the event, took part in set up and tear down of the event, and worked at the check-in/ticket table at the beginning of event • Collected bid sheets when tables closed during the silent auction, recorded guests’ information who won items during the live auction, and prepared and packed items for guests at the end of the event
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