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Work Background
University of Iowa Health CareSenior Systems Administrator
Feb. 2019Iowa City, Iowa Area
University of Iowa Health CareSystems Administrator
Mar. 2018 - Feb. 2019Iowa City, Iowa AreaPromoted to Senior Systems Administrator
Rockwell CollinsIT Project Coordinator
May. 2017 - Mar. 2018Cedar Rapids, Iowa• Provide key support across numerous projects including: server reaffirmation, migration and decommissions, as well as VMWare vSphere 5.5 to 6.0 upgrades and managing hardware inventory.
Unniversity of Iowa Community Credit UnionIT Senior Systems Engineer & IT Systems Engineer
Jan. 2008 - Mar. 2017North Liberty, Iowa• Coordinated with project managers, the sales team, and vendors to engineer key projects, identify new products and processes, and research solutions for clients. • Liaised with customers on project requirements, progress, changes, and outages. • Designed, implemented, and tested complex infrastructure. • Worked independently and on a team to analyze and resolve service desk calls, urgent technical issues, and level 2 incidents.
• Provided troubleshooting and support across diverse areas, including: network performance (WAN and LAN connectivity, routers, firewalls, and security), internal systems (cloud and network infrastructure), Microsoft-related technologies (Windows Server 2008/2012, Exchange 2007/2010/2013, and Office 365, SQL 2008/2012), SAN systems (implementing and managing IBM and HP SAN environments), virtualization technologies (VMware 5.x and 6.x, Citrix Xenapp 7.6), remote access solutions (Cisco VPN, Microsoft Terminal Services, and Citrix), and remote monitoring and alerts and notifications management. • Served as an escalation point for the Service Delivery team, providing onsite and remote client support on critical business technology system issues; Delivered staff technical assistance on high-level system and networking issues. • Maintained the internal network’s design and integrity across customer-facing hosted and cloud environments. • Secured and managed network infrastructures to protect productivity, mitigate threats, and reduce costs. • Conducted network assessments and security audits, and supported remote administration and maintenance.
• Updated agent scripts, responded to alerts, monitored dashboards, and performed periodic system reviews. • Documented maintenance for all computer systems and network infrastructure. • Trained and mentored engineers on best processes and procedures for issues resolution. • Served on a 24x7 call rotation to address server, network, and vendor-based issues.
Short Bark IndustriesSenior Network Engineer & System Administrator
Dec. 2004 - Jan. 2008Vonore, Tennessee• Managed all network and server technology, and reported to the Director of IT. • Deployed new servers and upgraded and maintained existing servers. Oversaw backup and disaster recovery plans. • Managed switches, Cisco routers, and wireless access points. • Designed and implemented Active Directory with group and security policies. • Supported Exchange Server 2003 with Mobile Services, SQL Server 2005, 2003 Terminal Server, Blackberry Enterprise Server, SAV Antivirus Corporate Edition and WSUS Service. • Maintained WAN links between sites via T1 lines and wireless bridges. • Managed RIS images for Windows XP and 2000 workstations.
LANTekSenior Systems Engineer
Jun. 1999 - Nov. 2004Kutztown, Pennsylvania• Planned, installed, and supported NT-based networks for small- to large-sized businesses, and set up LAN, WAN, VPN, and wireless solutions. • Installed, configured, and supported servers running Windows 2003, 2000, NT 4.0, Terminal Server, and Citrix Metaframe, as well as Microsoft Exchange 2003, 2000, and 5.5 servers. • Resolved warranty and non-warranty hardware and software issues on Compaq, HP, and IBM-based client networks. • Provided phone assistance for remote customers, and on-call support after hours and on weekends. • Supported a large-scale Novell to Windows 2000 migration for a local bank, and serve as IT Manager for a multi- franchise car dealership.
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