Domino'sDirector of Operations
Aug. 2018 - Aug. 2025- Oversaw 20 store locations in a competitive market, including direct competitor territory (Pizza Hut) - Opened 5 new locations, managing site selection, build-out, staffing, and launch operations - Grew annual revenue from $6.2M to $10.2M (+$4M) through market expansion, operational improvements, and sales initiatives - Estimated metrics achieved: - Reduced labor % from ~28% to ~21% - Reduced food cost % from ~33% to ~29% - Cut delivery time from 24 minutes to 19 minutes - Reduced overtime from ~50 hrs/week to ~8 hrs/week - Increased customer satisfaction from 6.5/10 to 8.0/10 - Fostered a strong company culture focused on accountability, collaboration, and customer experience, resulting in higher engagement and profitability