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Work Background
Crimson EducationStudent Success Associate
Feb. 2022 - Nov. 2025- Owned the end-to-end customer experience for 300+ students and parents across the Asia market, serving as the primary point of contact throughout the lifecycle.
- Drove a 70% annual re-enrollment rate by identifying engagement risks, delivering personalized support, and coordinating solutions with sales, academic, and product teams.
- Maintained a 90% satisfaction rate through timely, empathetic communication and proactive issue resolution. - Led and supported onboarding and orientation programs by localizing messaging and guidance for Asia-based customers, improving early engagement and clarity.
- Used Salesforce CRM to document customer interactions, track engagement patterns, and support retention, follow-up, and reporting efforts.
- Shared customer feedback and insights with cross-functional teams to improve processes, scalability, and overall customer experience.
WIN KEE HK BBQAssistant Manager
Jun. 2019 - Mar. 2021Las Vegas, Nevada Area• Accelerated sales by 10% through supporting organizational operations and delivering improved experience to guests. • Earned maximum customer satisfaction by delivering exceptional service, identifying and resolving problems, handling complaints, and answering queries in a courteous manner.
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