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Work Background
Green Side ConsultingProject Strategy and Project Management support (Microsoft)
Oct. 2023 - Jun. 2025Partnered with Mission Critical and Unified Solutions team to provide Project Strategy and Project Management support to ensure consistent high-quality delivery against governance milestones, codify and prioritize requirements aligned to design principles, and ensure stakeholder engagement and buy-in to the strategy and plans. Managed program workstream, timelines, RAID logs, AzureDevOps boards, and various project management deliverables.
Green Side ConsultingProcess Design and Project Management support (Microsoft)
Mar. 2023 - Jun. 2023Partnered with DSR Federal to provide project management support to in-flight project activities including project activity tracking, milestone mapping, status reporting and other project communications. Lead stakeholder interviews for process mapping feedback. Provided coaching/guidance for ADO dashboard creation and reporting.
Green Side ConsultingPlanning & Strategy - Business Analyst (Microsoft)
May. 2021 - Nov. 2022Partnered with Web Sales & Support (WSS) to drive the reporting ROB and facilitate data collection of VOC, VOF and key metrics for distribution. Lead the development of the WSS dashboard to assist the field operation for awareness of current performance. Provide recommendations based upon KPI metrics and other insights to inform the strategic and planning needs.
Spur ReplyPrincipal Consultant (Business Analyst) - Project Temporary
Mar. 2021 - May. 2021Contracted for this role to manage Ignite Team Azure DevOps board and provide progress metrics. Stepped in to facilitate Agile Scrum ceremonies - Daily Stand-ups, Planning/Grooming, Review, and Retrospectives. Established a Sprint cadence and SDLC Release plan. Collaborated with project team to strategically deploy as defined by the timeline and Release plan. Partner with client to elicit requirements and translate to User Stories.
WideNet Consulting GroupSr. Business Analyst (Puget Sound Energy)
Jun. 2020 - Nov. 2020Contracted for this role to support the Modern Workplace project by completing the necessary Business Analyst deliverables for the Workplace Mobility and the Collaboration Tools work streams. The Workplace Mobility work stream builds on existing investments and enables employees to work securely at anytime from anywhere. The Collaboration Tools work stream provides employees with modern digital tools designed to enhance team collaboration, innovation, and productivity in a flexible and secure manner. The new tools deployed provide a tighter integration with mobile-friendly Microsoft productivity and collaboration tools.
WideNet Consulting GroupSr. Business Analyst - HR (Alaska Airlines)
Jan. 2020 - Apr. 2020Contracted for this role to assist the Talent Acquisition Technology team to successfully implement iCIMS recruiting software. In addition to the standard BA requirements gathering and documentation, I partnered with the team to define solutions, redesign processes, and facilitate transform to re-imagine how Talent Acquisition propels the industry into the future.
WideNet Consulting GroupSr. Business Analyst (Alaska Airlines)
Feb. 2018 - Dec. 2019Seattle, WAContracted for this role to define configuration specifications and business analysis requirements for reporting and analysis in EtQ Reliance and enhancements and bug fixes to Maintenance & Engineering MELCatalog and MELUpdate applications. Partner with Developers and Quality Assurance to ensure delivery of requirements and ensure test coverage. Bridge the relationship between IT and Business partners to optimize processes and sign off on final designs, solutions, and documentation.
SightLifeSr. Business Analyst
Jan. 2016 - Jul. 2016Greater Seattle AreaKey contributor to the Information Technology project teams by collaborating in the planning, design, development, and deployment of new applications, and enhancements to existing systems. As a Sr. Business Analyst, my responsibilities extended into Product Management of a 3rd party software managing the quarterly Software Development Lifecycle (SDLC) from Request to Acceptance. Depending on what Key Initiative or Project I was assigned to, my typical day involved: Gathering and documenting business and technical requirements, facilitating evaluation and selection of solutions, creating test scripts, writing training documentation, conducting end-to-end review and analysis, researching and presenting solutions and recommendations, or collaborating to develop and deploy a methodology to streamline an internal IT Agile process to minimize interruption of scheduled workflows. I was also responsible for “Duties as Assigned” and mentoring other analysts and colleagues in the art of Business Analysis.
Fuel TalentApplication Release Analyst (SightLife)
Aug. 2014 - Jan. 2016Seattle, WAContracted for this role to formalize and document the Standard Operating Procedures (SOPs) for release management, validation, and internal communication of the 3rd party software used to support global and domestic users. Once established, I worked closely with internal customers to provide deliverables for the application deployment release life cycle and coordinated with IT and business teams to schedule software release dates, testing and validation. In addition to this role, I took on more Business Analyst responsibilities working with a Project Manager to create Business Requirements Documentation (BRD), process workflows, and User Acceptance Testing (UAT) test scripts for a Global Eyebank Management System built on MS Dynamics CRM platform. During this time, JIRA was introduced to manage release cycles, tasks, track bugs and HelpDesk tickets.
ExpediaSr. Business Analyst
May. 2012 - Apr. 2014Bellevue, WAAs a Sr. Business Analyst, I utilized my Six Sigma background to convert raw data into meaningful and actionable insight by identifying opportunities for improving business processes and providing recommendations for process changes and technology enhancements to reduce average-handling time (AHT) and increase Quality scores. Also tapping into my previous role as a Facilitator, I conducted workshops with Subject Matter Experts (SMEs) to conduct process analysis to support quality initiatives for key global metrics. In addition, I created and managed end-to-end process documentation for multiple internal programs and defined Salesforce standardization requirements and reporting metrics.
Prithvi SolutionsProcess Analyst II (Expedia)
Jul. 2011 - May. 2012Bellevue, WAContracted for this role to perform process analysis to update process mapping and identify areas of improvement for re-engineering manual processes to migrate onto the Salesforce platform. To fully migrate, extensive preparation and collaboration with the Sr. Solutions Manager and Product Managers to define and identify sequencing for process coordination across multiple divisions globally and identify requirement needs to utilize the tool for communication across multiple global teams. Assisted the Product Managers by leading workshops with SMEs to validate current processes, identify system challenges, and propose solutions to achieve Service Level Agreement (SLA) goals. Created and managed end-to-end changes for process narratives and process flow documentations during migration and handed off to individual Product Managers.
Alaska AirlinesFacilitator, Lean Six Sigma Office
Jan. 2009 - Nov. 2010Greater Seattle AreaResponsible for the successful deployment of a continuous process improvement culture. Worked with leadership and subject matter experts to develop “Lean” plans, and assist with execution. Lean plans included: consulting on projects, development of facilitators, training for managers and frontline employees, workshop planning, conducting and follow up to workshops, and communication. Passed Six Sigma Green belt exam – Project Lead for “Controllable” Denied Boarding Six Sigma Green belt project – used statistical analysis to find root cause to reduce the percentage of denied boardings reported with DB Empty/Sby boarded from 26% to 13.5% for an annual BTC (Bonus Travel Coupon) compensation savings of $350K signed off by division controller. Project influenced DOT ranking from 16th to 4th Facilitate workshop lifecycle (Planning, Financial Assessment, Scoping, Testing, Implementation, and Follow-up) and the coordination of project consultation, development of facilitators, and training. Delivered Lean training to management and frontline employees Lean 101, Process Mapping, Brainstorming, and 5S Fundamentals. Presented projects to Officer groups at Lean Virtual Tours to showcase improvements and educate on Lean Six Sigma methodology. Participant of Boeing Moonshine Wars, where project teams used 3P and Lean principles to brainstorm, design, test, and build working prototypes.
Alaska AirlinesAnalyst, Ground Operations Projects
Dec. 2003 - Jan. 2009Greater Seattle AreaCompleted Acceleration Improvement Workshop (AIW) Certification and received Masters degree in Project Management. Responsible for assisting Ground Operations in analyzing areas of opportunity to increase efficiencies, remove obstacles, and identify non-value added processes and costs. Collaborated with the Port of Seattle and consulting groups in the planning and design phase to collect data, analyze, and recommend the design of Seattle Airport of the Future. Partnered with Aviation Research Corporation to build 3D simulation modeling to simulate passenger flow and present to Leadership team. Assumed role as the lead consultant on recommended queuing layout at the ticket counter to maximize space utilization. Project Manager for co-branding ticket counter and gate signage. Lead a cross-divisional team to design, update, and co-brand signage across the system and responsible for procuring vendor for fabrication of signage. Managed summer interns for station data collection.
Alaska AirlinesIntern, Customer Service Airports
Jul. 2003 - Dec. 2003Greater Seattle AreaCompleted Zoom training and tapped into my Industrial Engineering education to assist Project Managers on large-scale projects. Assigned various tasks to collect data and observe passenger flow, and recommend improvements to audit ticket counter and ramp activities. Initiated contact with the Port of Seattle to discuss Seattle Airport of the Future. Created 3D Airport training activity for active participation illustrating the movement and interaction of various teams while turning an aircraft.
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