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Work Background
ACCIONAOperations Manager
May. 2024Led end-to-end soft services operations, overseeing large-scale, multi-site projects, under the Ministry of Education and Higher Education Zone 8 project, leading operations in over 40 schools across Qatar, with responsibility for safety, cost
control, timelines, and customer satisfaction while supervising 300+ staff. Coordinated cross-functional teams and
stakeholders, managed incidents and corrective actions, delivered staff training, and implemented process improvements
to ensure compliance, service quality, and continuous improvement. Drove operational excellence through KPI tracking,
performance analysis, and cost and consumption optimization, providing data-driven insights to enhance efficiency and
customer outcomes.
ACCIONAOperations Manager
Mar. 2023 - Apr. 2024Oman, MuscatLed end-to-end soft services operations, overseeing operations in Muscat International Airport, with responsibility for safety, cost
control, timelines, and customer satisfaction while supervising 400+ staff. Coordinated cross-functional teams and
stakeholders, managed incidents and corrective actions, delivered staff training, and implemented process improvements
to ensure compliance, service quality, and continuous improvement. Drove operational excellence through KPI tracking,
performance analysis, and cost and consumption optimization, providing data-driven insights to enhance efficiency and
customer outcomes.
CEED, Centre for Entrepreneurship Education and DevelopmentManagement Consultant Fintech
Oct. 2022 - Feb. 2023Algeria, AlgiersCo-led the implementation of the FinTech ecosystem within Algeria’s innovation and startup sphere as a consultant,
aligning stakeholders and leadership to deliver phased projects and performance tracking.
BeeSihaBusiness Development Specialist
Jun. 2021 - Feb. 2022Algeria, ConstantineSuccessfully enhanced customer experience, boosted operational efficiency, and drove growth in sales, client retention,
and customer portfolio.
Creative WorldBusiness Development Manager
Oct. 2020 - Oct. 2022Algeria, AlgiersLed client-facing project delivery from initiation to implementation, managing budgets and resources while negotiating
partnerships to drive operational improvements and client satisfaction.
British CouncilArt & Society Manager
Jan. 2018 - Jul. 2020Algeria, AlgiersPlanned and managed regional programs, coordinating timelines, reporting, and budgets in line with international
standards while ensuring efficient project delivery. Engaged cross-functional teams and external partners, led stakeholder
management, and implemented innovative ideas to enhance projects, activities, and events. Oversaw communication
strategies, producing materials, presentations, press releases, and social media content, while continuously evaluating
and improving project practices for optimal performance. Successfully established 5 debate hubs and 30+ clubs, trained
35 facilitators, and reached 400 Algerian youth across Algeria.
Mediterranean Youth Climate NetworkCo-Founder/Secretary General
Mar. 2016 - Aug. 2017Algeria, AlgiersRepresented the network at events, built partnerships, and managed strategic planning and activities.
GIzJunior Advisor
Jun. 2015 - Sep. 2016Algeria, AlgiersCoordinated project-based environmental and gender initiatives, managing stakeholders, conducting risk analyses,
and handling communication and administrative tasks. Delivered performance insights and supported team
development to ensure alignment with program goals.
Women Earth Climate Action NetworkMENA Coordinator
Oct. 2014 - Oct. 2016Algeria, ConstantinePlanned, managed, and monitored the network’s activities in the MENA region, including online trainings and member
projects, while coordinating with stakeholders for collaboration.
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