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Work Background
Akiak TechnologyVice President – Client Services
Aug. 2022 - Jul. 2025Directed cross-functional teams across seven IT contracts (≈70 staff and subcontractors) using Agile and Kanban methodologies, ensuring on-time delivery and adherence to budget constraints.
Enhanced supplier inventory and procurement processes for Naval Supply SystemsCommand (NAVSUP) by optimizing Salesforce data management, increasing data accuracy by 20
%.
Managed the USCIS project team to develop AI/ML models and chatbot technology, significantly improving the immigration application experience and reducing processing time by 14
%.
Established and led the Program Management Office (PMO), implementing standardized project management tools and accountability frameworks, leading to a 17% improvement in delivery efficiency.
Oversaw project planning and implementation using MS Project and Excel, successfully delivering projects on time and under budget while managing recruitment and supplier sourcing.
Developed a process to integrate Daily Stand-Up (DSU) updates into weekly management reports using Power BI, providing leadership with real-time visibility for faster decision-making.
Coached team members on project updates and budget management through JIRA and Excel, increasing productivity and maintaining budget variance within 5%.
Managed multiple Agile programs and projects, aligning resources effectively to ensure timely delivery of milestones and boosting stakeholder confidence by 10 points
Potawatomi Training, LLCSr. Project/Program Manager
Jan. 2021 - Jun. 2022United StatesCollaborated with the Health IT Modernization department to help Indian Health Services accurately track COVID-19 cases on NativeAmerican reservations, using data tools and machine learning AI technology to deliver timely reports, enhancing stakeholder communication and supporting effective public health actions.
Implemented Agile project management practices, using Earned Value Management and risk-tracking software to maintain project metrics and ensure cost and schedule adherence, meeting all federal reporting requirements on time
Managed a project team of 20 and was responsible for the delivery of COVID statistics/data to Department of Homeland Security (DHS) and the Department of Health and Human Services (DHHS).
Optimized project management data sharing within IHS, thereby reducing data redundancy and system duplication.
Analyzed IHS Office of Information Technology (OIT) processes and advised on best practices for COVID-19 health information and data management, leading to improved data quality and reduced reporting errors
Created and maintained staffing plans aligned with IHS's Performance Work Statement (PWS) using EVM management techniques, which kept resource levels matched to project scope and supported on-time delivery
Developed, managed, and updated status reports and dashboards in Power BI, providing real-time visibility that enabled stakeholders to make timely decisions
Developed and maintained the Project Management Plan-including the Work Breakdown Structure, Communication Management Plan, QualityAssurance Management Plan, and Risk Management Plan-using modeling tools, which ensured consistent project governance and effective risk tracking
Conducted gap analyses against the PWS, identified compliance shortfalls, and proposed solutions that improved alignment with FISMA requirements
ICF InternationalProgram Manager
May. 2012 - Oct. 2020United StatesLed the EPA EPASS and USAccess HSPD-12 initiative as Program Manager and eCPIC Analyst, coordinating cross-agency stakeholders and delivering all major milestones on schedule while ensuring compliance with HSPD-12 security standards
Worked with the EPA Project Manager to tailor tasks and schedules, evaluating the EPASS program's fi scal health through earned value management (EVM).
Defined project task requests, work break down packages and build WBS schedules in MS Project and Jira for task monitoring/reporting.
Served as Task Manager (Scrum Master) for IT development projects within the EPASS system (100+ person team).
Directed the execution of over 22,000 biometric recaptures using the Legacy EPASS System and managed the migration of over 22,000 users to the USAccess PIV card system, boosting operational effectiveness.
Managed EPA’s HSPD-12 program through GSA’s USAccess system, coordinating cross-functional teams and producing cost-benefit analysis documentation that supported informed decision-making
Developed a detailed transition plan and directed asset and resource activities, ensuring on-time migration with minimal service disruption
Created portfolios to set up eCPIC accounts for the new USAccess system while concurrently decommissioning the legacy EPASS system, enabling streamlined user access management
Contributed to the development and finalization of the Security Management Division/EPASS budget for FY13-FY20, aligning financial resources with program priorities and improving budget accuracy
NetBase CorporationSenior Program Manager
Jul. 2009 - Apr. 2012United StatesDeveloped detailed project plans using MS Project, outlining specifications, scope, risk-mitigation strategies, timelines, and budget, which kept the project on schedule and aligned the team on deliverables
Delivered project-management support to the Department of Labor’s (DOL) Office of Administrative Law Judges (OALJ), applying Agile and Kanban methods under project management certification guidelines to streamline daily processes, which increased workflow efficiency and lowered identified project risks
Managed the e-Judication initiative with OALJ, enhancing their existing Case Tracking System (CTS) to incorporate e-Filing and e-Service capabilities.
Oversaw contract deliverables and built a weekly compliance dashboard in PowerBI, enabling stakeholders to monitor adherence and resolve issues within 48 hours, thereby improving overall compliance tracking
Established a Program Management Office, defining strategic plans, business requirements, functional specifications, and IT solution frameworks with Agile governance, which standardized project delivery and reduced onboarding time for new initiatives
Led collaboration with agency representatives and DOL’s OCIO sub-committees, applying Agile and Kanban practices to manage the full system development lifecycle, which delivered the new IT solution on schedule and met all stakeholder requirements
eGlobalTech, Inc.Contractor Project Manager
May. 2005 - Jun. 2009United StatesDirected the e-Judication development team, coordinating subcontractors and contractors to meet Department of Labor project tasks, which kept the project on schedule and met compliance requirements
Developed the project scope, management plan, milestones, risk assessment, and cost schedule using Microsoft Project, establishing a clear roadmap that guided the team throughout the project
Developed a configurable web-based case management system supporting five DOL agencies, while supervising three subcontractor teams(assigned to other contracts).
Established and led a PMO that converted business requirements into technical tasks, identified process improvements, and reduced project risks, resulting in smoother cross-service delivery
Collaborated with business and technical working groups to define requirements and streamline delivery, which shortened development cycles and improved stakeholder satisfaction
Led strategic planning and designed relational databases using SQL, documenting test procedures and quality-control measures, which improved data accuracy and reduced testing defects
Collaborated with agency representatives in technical committees to ensure effective system development and achievement of project objectives within budget constraints.
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