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Work Background
4EverYoungCustomer Care Coordinator
Jan. 2026United StatesI work as a Patient Care Coordinator where I serve as the primary point of contact for patients seeking wellness, anti-aging, and aesthetic treatments, ensuring a professional and supportive experience throughout the care process. Coordinate consultations, treatments, and follow-up appointments while managing daily provider schedules to maintain efficient clinic operations. Educate patients on available services, including hormone therapy, IV therapy, medical weight management, and aesthetic treatments, helping them make informed decisions about their care.
Verify patient information, complete intake documentation, and maintain accurate records within the electronic medical record system. Facilitate clear communication between patients, medical providers, and administrative staff to ensure continuity and quality of care. Process payments, explain treatment packages, and assist patients with service plans or memberships.
Maintain strict patient confidentiality and adhere to healthcare privacy regulations. Provide a concierge-level patient experience by welcoming clients, addressing questions, and supporting them throughout their visit. Assist with daily clinic operations, including inventory management, office organization, and preparation of treatment areas.
The Umstead Hotel and SpaHostess
Jun. 2024Cary, North Carolina, United StatesStrong written and verbal communicator with experience drafting academic essays, customer-facing emails, and professional correspondences. Comfortable interacting with clients and colleagues in person and online.
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