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United States
Work Background
Lite Access Technologies IncSupervisor - Project Management Office
Mar. 2025Langley, British Columbia, CanadaAs Supervisor – PMO, I oversee project management operations and IT & software initiatives at Lite Access Technologies Inc., ensuring process efficiency, timely execution, and compliance with organizational standards. My key responsibilities include: Project Management Office (PMO) Responsibilities: Project Onboarding & Allocation: Oversee job onboarding, assigning projects to PMs, and ensuring smooth transition into the execution phase. Quotation & Award Monitoring: Track and ensure on-time submission of quotations and monitor awarded projects, facilitating their transition to the scheduling and planning team. Readiness for Project Execution: Ensure material applications are submitted by PMs. Oversee Road User Permits readiness through project coordinators. Monitor Threats and Release approvals with the scheduling and planning team. Project Completion & Closure: Track job completion, oversee preparation of closing documents, and ensure necessary client approvals for final invoicing. Process Standardization & Knowledge Management: Maintain a structured, well-documented project workflow and repository to ensure organizational-wide consistency and efficiency. IT & Software Responsibilities: IT Supervision: Oversee office IT operations, ensuring smooth functionality and alignment with business needs. Software Management: Supervise company software tools and integrations, ensuring efficiency and security. Customer Software Integration: Manage and oversee customer software integration projects, ensuring seamless deployment and operational success. By integrating project management excellence with IT and software oversight, I contribute to optimizing business operations, ensuring timely project execution, and maintaining streamlined workflows within the organization.
FOCUS Communications CanadaTechnical Service and Administration Supervisor
Dec. 2023 - Mar. 2025Langley, British Columbia, Canada• Network & Telecom Project Leadership o Directed end-to-end fiber-optic construction projects (TELUS, Rogers, Shaw, LTS, AFL, BC municipalities), ensuring seamless execution from pre-field assessments to completion and closure. o Led cable repair (emergency callout) and copper reclamation initiatives, streamlining scheduling, stakeholder communication, and project finalization. o Managed inside plant construction, driving efficient planning, tracking, and delivery. • IT & Software Development Management o Spearheaded enterprise software development, overseeing requirement gathering, feature alignment with business goals, stakeholder engagement, and agile launch scheduling. o Led software integration projects, ensuring smooth API and AWS-based interoperability between critical business systems. o Developed and enforced cybersecurity frameworks, mitigating risks and ensuring regulatory compliance. o Managed IT infrastructure, optimizing equipment maintenance and asset tracking. • Operational Strategy & Business Analytics o Streamlined fleet, asset, and material management, leveraging business intelligence to improve cost efficiency and resource utilization. o Championed data-driven decision-making, enhancing project execution and risk mitigation. • HR & Occupational Health and Safety (OHS) Compliance o Led HR and OHS programs, aligning with telecom safety standards to maintain regulatory compliance and workforce well-being. o Designed and executed change management strategies, increasing workflow efficiency and team adaptability. • Governance & Digital Transformation o Established Project Management Office (PMO) frameworks, ensuring robust documentation, governance, and performance tracking. o Spearheaded digital transformation initiatives, integrating emerging technologies to streamline processes and enhance operational agility. o Delivered strategic insights and reports to stakeholders, optimizing decision-making and long-term planning.
FOCUS Communications CanadaProject Planner and Resource Coordinator
Dec. 2022 - Dec. 2023Langley, British Columbia, Canada• Telecom Network Planning & Execution o Managed fiber-optic and copper network design-to-project conversion, ensuring seamless implementation from planning to deployment. o Collaborated with senior leadership to optimize fiber-related services, refine operational policies, and enhance service efficiency. o Oversaw fiber-optic network planning, ensuring alignment with project milestones and regulatory compliance. • Resource Coordination & Operational Efficiency o Developed resource allocation models, optimizing workforce efficiency across splicing, placement, and troubleshooting teams. o Scheduled and coordinated daily and weekly project plans, ensuring streamlined execution across cross-functional teams. o Supervised field operations, tracking progress, addressing challenges, and ensuring adherence to industry standards. o Spearheaded facility organization, leading safety training and ensuring proper equipment provisioning. • Project Reporting, Compliance & Financials o Facilitated accurate billing and financial oversight by leveraging data analytics, process optimization, and tools like G-Suite and Jira. o Generated detailed progress reports and performance analytics, providing leadership with actionable insights. o Enforced regulatory compliance and risk management before assigning construction responsibilities to teams. o Proactively coordinated with service providers to mitigate risks and resolve challenges.
Barembruch Didgitek IndustriesRecruitment Officer, Remote Talent Hunting
Sep. 2022 - Dec. 2022Canada• Effected Job posts, weekly interview sessions, and onboarding activity for every eligible candidate • Reviewed 70+ resumes, arranged 30+ interviews, and Onboarded 4+ candidates within 40 days
NokiaCare Business Manager, Global Service Delivery
Jul. 2018 - Oct. 2021Dhaka• Generated 10m+ USD service revenue from the clients, State-owned (7.8m USD) and MNC (2.9m USD) • Managed a complete process-oriented Project Management and supervised the Product and Service engineers each half-year and during the product life cycle to keep a 100% intact footprint in the customer networks • Consummate negotiation and full deployment of the planned product installed base and services to the customer’s premises using contract management, project estimation, and value engineering • Complied with complete Project requirements gathering, Project Planning, Estimation, Budgeting, Execution, Acceptance, and Revenue Recognition within the timeline utilizing the Engineering teams, Contractors, and Change Management • Ensured 95% of the network under contract coverage through Post-sales services like Warranty, Annual Maintenance (Post-warranty), Learning, and Upgrade/Update Services using onsite, in-office, and remote teams • Expended on average, 40% effort on Collaborating with the Sales and Planning Team, training customers for modernization, upgrade & expansions • Guaranteed 100% process compliance while performing Business management related to contract renewal, supporting sales activities, and profitability • Documented, and kept track of moving project pieces, customer interactions, change order management, and escalating business issues to leadership teams when required • Carried out Stakeholder Management, including Customers, PMO, local and regional Management, to resolve disputes and to safeguard the maximum common understanding and clear requirements and project needs as a translator between business and technical teams
BASE Technologies LimitedChief Solutions Architect, Solution Integration & Business Management
Apr. 2017 - Dec. 2018• Managed different Solution Integration projects in IT, Telecommunication, Power & Infrastructure: • Within 6 months, ensured 200% sales lift by transforming into the architectural design & BoQ for at least 70% of the customer requests through designing, planning, meeting, presentation, and consultation • Product Management, Partner Management, and Procurement management support from the Solution point of view to ensure 100% availability of product within the timeline.
Huawei Technologies Bangladesh Ltd.Director - Bangladesh Assurance and Managed Services Department
Jan. 2014 - Mar. 2017Bangladesh• Realized 30% year-on-year cost savings for Assurance, Managed Service, Spare Parts, and Training Services through procedure improvement and resource management • Transformed logical thinking to team tasks to achieve 100% business target • Accomplished and ensured end to end Contract Management process and Data Analysis to ensure future business domains, preventive maintenance addition, and resource development plan • Obtained the Project portfolio 5% over the country baseline and the same with the regional target through key project success measures and analytic capabilities • Maximized project team performance by more than 90%, providing team members with a clear sense of direction and an understanding of respective obligations and by encouraging open discussion of ideas, issues, and competing viewpoints
Huawei Technologies Bangladesh Ltd.Service Project Manager & Head of Network Maintenance
Jan. 2008 - Dec. 2013Bangladesh• Reached the highest internal and external customer satisfaction maintaining the budget, cost baseline, target upgrades, network safety baseline, and resource utilization • Confirmed 100% effective Product Lifecycle Management (Implementations, upgrade, and Assurance Projects) and secured 98% accident-free Network using Planning and monitoring with Solutions, Planning, and Engineering teams • Incorporated the maximum available tools like Salesforce, Power BI, Ticket handling, Microsoft Suite, Microsoft Project, and Teams for Project Teamwork and meetings
Huawei Technologies Bangladesh Ltd.Network Switching System Engineer & Team Leader
Aug. 2005 - Dec. 2007Bangladesh• Guaranteed on-time Planning, Installation, Commissioning, and Integration of the Network Switching system • Ensured Quarterly Network Inspection, Rectification, and Reporting to the client • Achieved the highest customer satisfaction by maintaining network safety & customer relationship through delivering troubleshooting and maintenance on time • Maintained Regular network reporting to the Service Project Manager and Head of Network Maintenance • Provided technical knowledge to customers and other engineers under development programs • Ensured a complete documentation of each process and milestones
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