Cassidy Jerram

Luxury Hospitality & Brand Experience Consultant

TranslatorOffice AdministratorOffice AssistantExecutive AssistantPersonal AssistantAdministrative AssistantComplaint Resolution SpecialistService Quality ManagerCustomer Care SpecialistCase ManagerModel📝 Influencer or BloggerAssistantCustomer ServiceBusiness OwnerStartup Founder

Cassidy Jerram is a seasoned Luxury Hospitality & Brand Experience Consultant with over a decade of experience in elevating guest experiences for top-tier yachts and hotels worldwide. Known for her innovative approach and keen eye for detail, Cassidy has successfully collaborated with renowned brands to enhance their customer engagement strategies. Specializing in luxury VIP client management and concierge. Outside of her professional endeavors, Cassidy enjoys exploring new cultures and cuisines, which inspire her creative solutions in hospitality.

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Work Background

CHIEF STEWARDESS

M/Y TOP FIVE II 60M M/YCHIEF STEWARDESS

Mar. 2023• All the owners personal relations when onboard or ashore. • Hosted and organized many owners events onboard, dinners for up to 70 guests, a wedding and many cocktail parties. • Maintaining all and every aspect of interior, crew welfare and guest relations onboard to the highest standard. • Monthly completion of all ships accounting, responsible for the cash and credit card accounts onboard. • Top Five II is a high profile charter vessel, completion of 26 successful charters as the Chief Stewardess leading the interior team of 6.

CHIEF STEWARDESS

M/Y CENTURIAN / OWNERS PACHIEF STEWARDESS

Jun. 2022 - Dec. 2022• Seasonal contract • Hosting business dinners and trips with up to 14 guests • Up keeping the Owners private residence in Monaco, including cleaning, stocking and any Personal Assistant task required. • All the boss's daily scheduling and running their personal appointments.

CHIEF STEWARDESS

BARTALI 48M M/YCHIEF STEWARDESS

Dec. 2018 - May. 2022• Started as the 2nd stewardess, was promoted to Chief Stewardess 2 months in. • Managed daily operations of crew and service delivery on board. • Trained and lead an interior team of 3 • Rotated through all aspects of the interior • Designated owners PA whilst they were onboard or in the area. • Oversaw inventory management, ensuring timely restocking of supplies and equipment onboard • Departed due to wanting a new challenge.

2ND STEWARDESS

M/Y MOKA 45M M/Y2ND STEWARDESS

Sep. 2018 - Nov. 2018• Employed temporarily as the 2nd Stewardess to finish off the Med season charters, I was the late service stewardess for these charters.

3RD STEWARDESS

M/Y PASSION 55M M/Y3RD STEWARDESS

Mar. 2016 - Sep. 2017USA• Started as the 5th stewardess and worked my way to be 3rd stewardess • Trained 4th and 5th stew with rotation through all aspects of the interior. • Involved in detailing and preparing for guest arrivals. • Departed due to yacht being sold, new name M/Y VIXIT, and new owners changing the existing program.

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Luxury Hospitality Specialist

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