Chino Ramulongo

IT Systems Support

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Adaptable and self-motivated BCom Information Systems graduate with a year of remote enterprise IT support experience at HCL Technologies, supporting Anglo American South Africa users in a corporate environment. Experienced in IT support, incident management, application support, troubleshooting hardware and software issues, and assisting end users through virtual communication platforms. Skilled in collaborating with distributed teams using online tools and delivering timely technical solutions in fast-paced environments. Strong foundation in Python, react.js, C#, web development, database systems, and cloud platforms. Seeking a remote IT Support, Helpdesk, Application Support, or Junior Software Developer position.

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Work Background

Graduate Trainee – Systems Support

HCL Technologies (Client: Anglo American South Africa)Graduate Trainee – Systems Support

Jan. 2024 - Dec. 2024South Africa, Johannesburg Provided first-line IT support for enterprise systems and applications.  Logged and managed incidents using ticketing systems to meet SLA requirements.  Troubleshot hardware, software, and network connectivity issues.  Assisted users with account access, password resets, and system permissions.  Escalated unresolved incidents to Level 2 and Level 3 support teams.  Documented solutions and maintained accurate service records.  Supported Windows-based systems in a corporate environment.  Gained exposure to IT service management and ITIL-based processes.

Computer Literacy Tutor

University of JohannesburgComputer Literacy Tutor

Jan. 2023 - Nov. 2023South Africa, Johannesburg Delivered training on Microsoft Word and computer literacy fundamentals.  Assisted users in improving digital skills and understanding software applications.  Communicated technical concepts clearly to non-technical users.

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