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Work Background
Customer Service Representative
MarkelCustomer Service Representative
Mar. 2020United StatesWorking diligently to find resolutions to customer concerns and escalating to appropriate levels when necessary. Conveying information efficiently, effectively, and appropriately in order to meet the needs of the customer in regards to their Worker’s Compensation policies. Striving for first call resolution in order to provide “best in class” service.
TSS Tech 1
Douglas Omaha Technology Commission (DOTComm)TSS Tech 1
Mar. 2019 - Mar. 2020Provided advanced level desktop support, to include installation and troubleshooting of workstations. Utilized Active Directory to push and install software remotely, as well as handling setup and maintenance of user accounts (password resets, removal of old accounts). Utilized G-Suite to maintain customer contact, utilized Salesforce to keep track of assets and tickets.
Sales Floor Associate
TCC Phones PlusSales Floor Associate
Sep. 2018 - Mar. 2019Utilized probing questions and customer service skills to identify and solve customer issues. Performed troubleshooting on customer devices to ensure proper functionality. Utilized established techniques to meet and exceed sales goals set by management.
Construction Laborer
Bowtie RemodelingConstruction Laborer
Jan. 2017 - Sep. 2018
Uniformed Security Officer
G4SUniformed Security Officer
Dec. 2015 - May. 2017
Server
Hookah 402Server
Jan. 2015 - Aug. 2015Customer service, prep and delivering customer orders
Golf Fitness Specialist
IndependentGolf Fitness Specialist
Nov. 2014 - May. 2016I used fitness training to improve club head speed, distance, and overall strength and speed.
Personal Trainer
Nebraska Elite Sports and FitnessPersonal Trainer
Sep. 2014 - Feb. 2015I wrote and implemented fitness plans to help clients achieve their goals. I also did some work with group fitness, including tennis conditioning.
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