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Work Background
Bodyserge InternationalChief Executive Officer
Jun. 2017Lagos, Lagos, NigeriaOverseeing the day-to-day operations for the company with 21 direct and indirect reports. Accountable for strategic vision and direction, business and product development, sales, client relationships, financial management, process improvements, and vendor relations. Leading teams supporting integrated digital marketing campaigns for local and regional clients. Pursuing a continuing program of formal and informal education in administration and management. 📍Saved #3.5 million per year and increased user base by 65% by deploying patent pending, vendor funded distributive reporting platform with no capital outlay to enhance reporting capabilities and communications across the supply chain. 📍Diverted 90% of client vendors' queries by implementing and managing tier one help desk support. 📍Reduced labor costs by 50% and boosted client performance by 500% by eliminating inefficient activities across operations, and bringing offshore teams back to us.
Indoor Design and Concept limitedLead Marketing Analyst
Aug. 2015 - Jun. 2017Lagos NigeriaWorked with all the departments, by building the organization structure and human resources. Ensure ALL red carpet events were done to specification while also advising the client on what is trendy and achievable. Work with management to manage the translation of newly developed Product into a roadmap and product portfolio mix, and communicate these effectively with the team Ensure products meet and exceed the highest processing standards including cost, revenue, security, technical precision and scalability for our clients. Monitor and analyse new related technology trends and innovations, make recommendations to management and clients on their potential applications to business to enhance product development decisions. Ensure trends and patterns pertaining to customer requests and also needs are identified and used to continually improve all aspects of product and service requested are delivered. Maintain a strong understanding of the marketplace and current and evolving opportunities for our clients with regard to briefs assigned to us.
Best of Nollywood VenturesBrand Manager
Apr. 2013 - Jul. 2015Achieve business growth, value created & cost-effectiveness by process optimization, new initiatives and improved operations/ways of work. Provide high level support in drafting speeches for my Managing Director for BON awards Contribute to concept, theme and content for BON awards ensuring high-quality look and feel and engaging, informative content which articulates the industry needs and solutions. Interface with Marketing, Enterprise Solutions, Customer Relations, Corporate Services to project BON Awards initiatives such as brand-building, acquisition and retention, entertainment industry education, CSR awareness using multiple external communication channels such as print and electronic media.
Vip Express Tourism LtdReservation Manager
Feb. 2012 - Feb. 2013• handling all customer travel needs eg travel documents and city information • Selling various travel packages to customers to suit their budgets • handling all customer complaints • liaison between company and customer and vice vassal
Arteria Nigeria LtdCustomer Care Manager
Sep. 2009 - Sep. 2010• Taking customer complains on subscription and relaying it to the right department for corrections • Brainstorm on how to improve on customer relations and their satisfaction. • Call customers to be sure on deliverables. Create avenues for creative subscription.
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