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Work Background
L and N logistics limitedHuman Resource Manager
Jul. 2020Nigeria, LagosResults-driven Customer Relations and HR specialist with over 8 years of experience in client and people management.
Within the last few years at L and n logistics limited, sales has improved by 100%, which has lead to increase in fleet of trucks for the company, client retention, new clients, employee engagement and wellness.
I created a savings technique, to help drivers save a certain amount of money from their weekly percentage, which was eventually remitted to them at the end of the year, this helped their performance and has driven them to work smart and effectively.
Diamond Bank PlcCustomer service representative
Feb. 2018 - Mar. 2020NigeriaDuring my stay at Diamond bank plc, before the merger with Access bank, i worked as a Customer care representative (email team). I exceeded daily target of 100 mails, resolved and documented customer's complaints and inquiries on CRM database. Collaborated with team members to enhance customer support process, enhanced customer retention by providing detailed information on digital banking tools, online services, a host of other account types and loyalty program perks, which helped them saved more and referred more customers to the bank.
After the merger with access bank i was retained and moved to the head office ( Victoria island branch) and was involved with the entire onboarding process.
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