Victoria Godoy

Customer Service

Bilingual Communications SpecialistTranslatorComplaint Resolution SpecialistService Quality ManagerCustomer Retention SpecialistClient Relations SpecialistCase ManagerCustomer Success ManagerCustomer ServiceMarketing

I am a Hospitality Management graduate from Castelli ESH (2018) with over seven years of experience in customer service, e-commerce, and administrative operations. I began my career with a customer service internship at Walt Disney World, where I developed a strong service-oriented mindset, attention to detail, and a high standard for customer experience. Since then, I have built a solid professional background within an international company, working across administration, marketing, and currently e-commerce and customer service. I have supported customers and internal teams in Brazil, Spain, and the United States, gaining extensive experience in multicultural environments, problem-solving, and customer retention. I currently work remotely and am seeking opportunities in customer service and e-commerce where I can contribute with efficiency, clear communication, and a strong focus on exceeding customer expectations while continuing to grow professionally.

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Work Background

International Merchandise Manager

Inspecouros LTDAInternational Merchandise Manager

May. 2022BrazilI work as a Customer Service Manager at a Brazilian company, providing direct support to clients in the United States. I am responsible for ensuring efficient and personalized communication, resolving client requests, and guaranteeing high levels of customer satisfaction through excellence in service.

Administrative and Financial Manager

Sunshine Cowhides Worldwide, S.L.Administrative and Financial Manager

Aug. 2019 - Dec. 2021Spain, BarcelonaResponsible for administrative and financial operations, including executive administrative support, accounts payable, investments, and accounting activities. Extensive experience using QuickBooks for financial control and reporting.

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