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Work Background
Hales Property Management, Inc.Director of Professional Development
Jan. 2025
Hales Property Management, Inc.Senior Operations Manager
Sep. 2023 - Dec. 2024
Hales Property Management, Inc.Training Manager
Mar. 2022 - Sep. 2023
Hales Property Management, Inc.Property Manager
Sep. 2017 - Jul. 2020Chicago, Illinois, United States• Work closely with client Board members to oversee a large portfolio of condominium buildings. • Perform quality assurance and control inspections for client buildings to ensure proper maintenance, adherence to contract specifications, and compliance with industry standards. • Oversee large capital improvement projects and building maintenance needs. Create scope sheets, solicit bids and participate in the selection of contractors. Contact and place service orders with maintenance staff, specialty vendors and contractors. • Create, maintain, and monitor client contracts and budgets, review vendor invoices, control operating expenses and review financial statements for client associations. • Serve as direct contact for resident concerns and requests pertaining to building related issues. • Draft clear and concise client communications in line with Company policies and external legalities. • Maintain thorough knowledge of all pertinent client documents, including bylaws, declarations, rules and regulations, certificates of insurance, vendor contracts, etc.
ValueKnowledge LLC/Corporate Valuation Consulting, LLCOperations Manager
Dec. 2011 - Aug. 2017Chicago, IL- Designs and implements office policies by establishing standards and procedures; measuring results against standards; making necessary adjustments. - Responsible for financial planning/budget allocation for end of year events. - Maintains office efficiency by planning and implementing office systems, layouts, and equipment procurement. - Sole administrator for facilitating an office relocation from the River North area to the Willis Tower. - Solely responsible for selecting office vendors and supervising purchasing processes, directing merchants and staff, and coordinating regular building safety checks and ergonomics training for staff. - Acquired multi-tasking skills along with extensive organizational tools necessary to improve office productivity.
Century 21Real Estate Broker
Jul. 2010 - May. 2017Chicago, IL- Implemented an extensive online marketing platform generating hundreds of prospective leads - Acquired multi-tasking skills out in the field along with extensive organizational tools necessary to improve productivity - Maintained profitable client relationships - Established excellent communication and interpersonal skills in order to resolve any prospective client issues - Maintained a professional ambiance with clients while simultaneously complying with housing laws - Assisted property managers in generating satisfactory cash flow, positive resident relations and optimal resident retention - Acquired the Real Estate Broker license in 2013 - Improved customer retention based on unique comprehensive analyses of individual needs.
PepsiCoFinancial Analyst
Nov. 2007 - Mar. 2010Chicago, IL- Worked in conjunction with finance, sales and customers - Created and managed financial reports to track sales, IRI data, ad hoc reporting in order to assist account managers with sales planning and forecasting - Analyzed and communicated actual period and year-to-date results versus subsequent forecasts and prior year to the respective business units - Reported on operational KPI's, with the emphasis on identifying and supporting initiatives to improve overall business performance. - Implemented intensive training courses of PepsiCo's conversion to SAP/Siebel CRM programs to allow for higher transaction efficiency. - Responsible for handling customer resolution, trade promotion settlements, chargeback i identification/collection along with sales administrative activities - Required interaction with Customer Service Reps, Sales, Trade Damage, Distribution Center and Cash Application personnel in order to resolve all customer account discrepancies - Recovered more than $500K alone in noncompliance trade by customers/retailers - Surpassed year round challenges presented to the department to excel in creating a more efficient work environment and recognized as a new employee that exceeded total account management - Assisted in the implementation of creating a more inclusive work environment by attending and completing the diversity and inclusion program
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