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Work Background
SavillsSenior Retail Manager - King’s Cross
Jan. 2025Support the Head of Experience in driving a culture of innovation, enhanced asset values and world-class customer service and work to operationalise the vision of the Landlord and the investors in respect of all Retail strategies and operations. To build, lead, manage and develop a high-performance Retail Team by building capability to perform whilst challenging the team to push the limits of their development to be the best they can be. Managing relationships with 100+ occupiers (Retail, F&B and Leisure) across the whole estate to maximise sales performance by identifying poor performers and working with them to implement SMART action plans. Work closely with the Leadership team to shape the customer experience approach for Retailers. Ensure the agreed strategy is adopted and embraced by the whole Retail Team. Deliver an annual Retail strategy with visible metrics to further enhance and maximise the revenue potential from the retailers, as well as reviewing Retailer performance and provide trend analysis to the Senior Management team. Conducting regular competitive shops to benchmark Retailer performance and standards. Responsible for overseeing the day-to-day retail operations across the King's Cross Estate, ensuring compliance with policies and procedures, and maintaining high standards of service delivery. Actively engage in all ESG initiatives across the estate and drive the adoption of policies and procedures and will ensure these are adhered consistently across the KX retail portfolio. Aid in the production of the annual service charge budgets and management accounts for Retail specific buildings and Estate contracts impacting retailers, coordinating the input of internal resources and ensuring strict adherence to the published programs.
SavillsRetail Manager - Battersea Power Station
Jun. 2023 - Feb. 2025London, England, United KingdomManaged all F&B operators (40+) on the Battersea Power Station development, representing over 40% of total turnover for the site. From liaison management, operational and facilities queries, to commercial suggestions and everything in between, I was the main point of contact for onsite and senior management. Managing the day to day on behalf of the development company on all and every issue.
SavillsAssistant Retail Manager - Battersea Power Station
Oct. 2022 - Jun. 2023Responsible for Fashion retailers on the Battersea Power Station development, acting as the main POC for daily queries, onboarding and openings of the building in Oct 2022.
WundrVice President - Retail Partnerships
Jul. 2021 - May. 2022Sourcing, negotiating and managing all Brand and Multi-brand retailer relationships for the Fin-Tech start-up, from inception to go-live, on the App partner’s platforms.
SelfridgesDigital Area Development Manager
Jan. 2021 - Jul. 2021London, England, United KingdomImplemented and strategized growth of Middle East market on Selfridges digital channels. Aligned with key stakeholders across the business on localized market strategy; Payment Gateways, Fulfilment, Assortment, Performance and Brand Marketing, etc. Worked with Global Development Manager on roll out of top-line strategy implementation.
Al Tayer GroupLead Business Development Manager - Digital
Jan. 2018 - Jan. 2021DubaiImplemented and strategized launch of Marketplace supply model, new to the business Jan 2018, for both AT digital platforms. Managing contract and commercial negotiations across all categories including Women’s, Men’s, Home, Kids, and Beauty. Hit target growth by year 2: 10% share of online business. Created and managed vendor leads based on business needs for both platforms (250+ brands signed within first 18 months).
noonCategory Manager - Fashion
Jun. 2016 - Dec. 2017Dubai, United Arab EmiratesSource and onboard all key market fashion labels for a site not yet launched, on consignment terms and with no visuals, due to stealth startup strategy. Maintaining strong relationships with over 300 International and local suppliers to ensure margins are competitive for the region, for the launch in Q3 2017, representing 40% of the launch catalogue of 300k SKUs. Updating and controlling Range and Assortment Plans and Budget management. Category planning, contract negotiation, brand and product selection, and end to end management of product lifecycle. International sourcing and API integrations with all vendors
MarkaVIPCommercial Manager
Nov. 2014 - Jun. 2016DubaiSuccessful launch of startup website in March 2015. Developed entire launch plan across Womenswear, Menswear and Accessories, in the setup of the new Full Price site. Ranges included luxury, high street and private label development and sourcing
SelfridgesDigital Concession Manager
Nov. 2012 - Sep. 2014London, United KingdomLead all new business pitches from inception to execution. Agreed range selection with brands based on product mixes and YoY analysis. Management of new business tracking, pipeline activity and competitor’s activity through external and internal reports. Direct point of contact between Marketing department and brands. Supported with the identification and resolution of operational issues. Managed a team of 5 to ensure efficiency of workflow and daily targets were reached.
John LewisMerchandise Administrator
Nov. 2011 - Nov. 2012Women's Shoes Buying OfficeDelivered sales & availability targets, to control online stock levels, minimize inventory holding and other supply chain costs, and produce forecasts. Online management of concession brands to ensure depth and width of stock was in line with company marketing activity.
John LewisMerchandise Coordinator SOR Fashion Online
Jul. 2010 - Nov. 2011London, United KingdomWorked as Merchandise Coordinator in the Fashion Online team, responsible for over 45 brands. Liaising with the Online Selling team, Multi-Channel distribution team and Buying Offices, my role was to ensure stock was sufficient for the rate of sale, maintain availability and minimize lost sales.
ReissAssistant Store Manager
Jun. 2008 - Jul. 2010Worked as Assistant Manager managing a team of 5, having started at the company in September 2008 as a Sales Assistant. Store Visual Merchandiser both for Wimbledon and for the Bentalls concession.
MatchesSales Assistant
Nov. 2004 - May. 2005Worked as Sales Assistant, offering a unique and bespoke shopping experience for each customer. Was able to retain a loyal customer base and develop my visual merchandising skills.
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