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Work Background
Lazy Mama's FavouriteCo-Owner
Mar. 2019Jakarta, Indonesia• Manage day-to-day operations, including planning, procurement, production, inventory, administrative tasks, and customer service. • Manage the budget, tracked expenses, recorded daily transactions, handled pricing and profit margins • Develop and implement social media and marketing strategies • Build good relationships with clients by delivering exceptional service
Marsh & McLennan Companies, Inc.Senior Manager
Oct. 2012 - Jul. 2017Greater Jakarta Area, Indonesia• Managed a portfolio of 20+ clients in the mining, power, telecommunications, and other infrastructure industry; achieved a 90% client retention rate • Developed and executed account strategies to meet clients’ business objectives, resulting in premium reduction and policy improvements • Coordinated with cross-functional teams and other Marsh offices to deliver tailored solutions, enhancing customer satisfaction and retention • Coordinated with insurance companies to achieve the best solution for the clients • Conducted regular business review with clients to ensure alignment with their goals and address any concerns • Contribute to boost sales and new business opportunity by expanding our existing clients
Willis Towers WatsonSenior Client Executive - Strategic Division
Apr. 2012 - Oct. 2012Greater Jakarta Area, Indonesia• Built and maintained strong relationships with clients with a minimum revenue of USD 50,000, leading to a 90% client retention rate • Successfully managed and secured clients’ insurance program, ensuring timely delivery and quality standards • Identified opportunities for up-selling and cross-selling, contributing to boost sales • Coordinated with cross-functional teams as well as external parties to deliver the best solutions to clients
Willis Towers WatsonSenior Client Executive - Network and Personal Lines Division
Jul. 2010 - Apr. 2012Greater Jakarta Area, Indonesia• Built and maintained strong relationships with referral clients from WTW global offices, including personal to small-medium sized local companies • Oversaw client accounts, managed day-to-day servicing the client accounts • Coordinated with WTW global offices to ensure proper communications are in place and smooth transition • Identified opportunities for up-selling and cross-selling, contributing to boost sales • Coordinated with cross-functional teams as well as external parties to deliver the best solutions to clients
Marsh & McLennan CompaniesClient Executive - Risk Management Division
Sep. 2009 - Jul. 2010Greater Jakarta Area, Indonesia• Developed and maintained strong relationships with client with revenue of above USD 75,000 • Managed the accounts from securing their insurance renewal program to day-to-day servicing clients • Together with the business development team, took part in boosting sales and new business opportunities by expanding existing clients • Coordinated with cross-functional teams to make sure that everything is in order to achieve maximum clients’ satisfaction • Maintained good relationships with insurance companies
Marsh & McLennan Companies, Inc.Client Executive - Commercial Division
Mar. 2008 - Sep. 2009Greater Jakarta Area, Indonesia• Together with our Division Head, managed clients with revenue of up to USD 50,000 • Built and maintained strong relationships with existing clients, acting as their primary contact for all insurance-related matters • Ensure timely policy renewals and delivering proper day-to-day service to meet client’s insurance needs • Worked together with other teams (Claims, Finance, and Risk Management) to monitor and minimize any issue that may arise • Maintained good relationship with insurance companies • Assisted our Division Head in day-to-day activities • Performed and completed administrative tasks • Maintained the documents filing system within the team
Marsh & McLennan Companies, Inc.Assistant Client Executive - Commercial Division
Apr. 2007 - Mar. 2008Greater Jakarta Area, Indonesia• With my manager, we were responsible in securing the clients’ insurance renewal program • Helped in maintaining the relationship and assisting the clients • Maintained relationship with insurance companies • Assisted Division Head in day-to-day activities • Performed and completed administrative tasks within the team • Maintained the documents filing system within the team
Marsh & McLennan Companies, Inc.Administrative Assistant - Commercial Division
Mar. 2005 - Mar. 2007Greater Jakarta Area, IndonesiaI started my career as a junior staff which mainly concentrated on administrative task. Later in the second year, I was given the responsibility to handle simple clients with straightforward insurance matters. • Assisted and supported Division Head, Client Manager, and other team members • Performed and completed administrative tasks such as perform data entry, generate invoices, help checking the insurance policies, send out documents to the clients and insurance companies, organize and maintain records, files and databases within our team, and other administrative services required
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