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Work Background
Publix Super MarketsCashier/Meals Clerk
Dec. 2019 - Oct. 2020Winter Garden, Florida, United StatesI had a dual position at Publix. My first position was as cashier where I used the company's POS system. I tried to engage the customers as they checked out by connecting with them to make their shopping experience a little more fun. The second position was as a Meals Clark with the company's Apron program. During my shifts I would cook simple and easy meals and then entice the customer's palate and imagination with a creative description as I presented the meals to them as they shopped.
The Walt Disney CompanyGuest Services / Vacation Agent / Food & Beverage / Attractions
May. 2012 - Feb. 2020Various locations
HSNCustomer Service / Sales Representative
Feb. 2007 - Mar. 2010Columbia, Tennessee, United StatesMy position here was working from home in the company's sale department. When my customers would call in most times, they knew what they were purchasing, and I would happily assist them with their orders while also offering them complimentary items. Some of my customers would have just a vague idea of what they wanted but only had a description of the items. So, I would have to put on my detective's hat and ask my qualifying questions then roll up my shirtsleeves and get to work on locating the specific item my customer had described. Once that was completed, I would move onto finalizing their orders. I would also address my customers’ concerns regarding bill issues, order issues, and shipping.
VerizonCustomer Service Representative
Apr. 2006 - Feb. 2007Murfreesboro, Tennessee, United States• Deliver high level customer service while handling customer questions and concerns about billing • Collaborate with technical support and business/international accounts to resolve customer’s difficulties or concerns.
Maury County Health DepartmentH.U.G.S Social Counselor
Oct. 2004 - Mar. 2006• Provide counseling, education, and early intervention for pregnant women and young children at risk for medical or development problems and assisted them with establishing contact with other community resources • Record client's progress in employer's computer system and charts
AmeriCorpsAdministrative and Data Collection Roles
Jan. 2002 - Feb. 2004
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