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Work Background
Customer Success Manager
AMPECO | White-Label EV Charging PlatformCustomer Success Manager
Aug. 2021Sofia, Sofia City, BulgariaAs a CSM my job is to work closely with customers to ensure they are satisfied with the services they receive and to improve upon areas of dissatisfaction. Moreover my role is to act as a bridge between the Product and the Sales team. Here are some of my daily tasks: - Business -to - Business Communication - Client Management - Enhances Customer Training - Evaluates and Analyzes Customer Needs - Builds Trust and Transparency with Clients - Onboards New Clients - Provide Technical and Product Support - Process Optimisation - Project Management Tools
Operations Lead EMEA
GoogleOperations Lead EMEA
Mar. 2020 - May. 2021
Product Manager & Group Tour Leader
Profi Travel CenterProduct Manager & Group Tour Leader
Sep. 2016 - Dec. 2019Sofia, Sofia City Province, Bulgaria
Travel Consultant
TripAdvisorTravel Consultant
Jun. 2016 - Sep. 2016Sofia, Sofia City Province, Bulgaria
Front Office Manager
Zarenhof Hotels & ApartmentsFront Office Manager
Feb. 2015 - Jun. 2016Berlin Friedrichshain, Berlin, Germany

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Personal Pitch
Multilingual Customer Success Specialist Available
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