AMPECO | White-Label EV Charging PlatformCustomer Success Manager
Aug. 2021Sofia, Sofia City, BulgariaAs a CSM my job is to work closely with customers to ensure they are satisfied with the services they receive and to improve upon areas of dissatisfaction. Moreover my role is to act as a bridge between the Product and the Sales team. Here are some of my daily tasks: - Business -to - Business Communication
- Client Management
- Enhances Customer Training
- Evaluates and Analyzes Customer Needs
- Builds Trust and Transparency with Clients
- Onboards New Clients
- Provide Technical and Product Support
- Process Optimisation
- Project Management Tools