Mohammed Raza

Network Support Engineer

Customer ServiceIT

2nd Line Network Support Engineer with experience supporting enterprise networks and high-profile clients in 24/7 environments. Strong expertise in Cisco & Meraki infrastructure, Fortinet firewalls, Azure AD, Windows Server, Office 365, and network troubleshooting. Proven ability to resolve complex incidents within SLA, manage escalations, and maintain stable, secure IT operations.

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Work Background

2nd Line Network Engineer

Hughes2nd Line Network Engineer

Aug. 2023Milton Keynes

IT Support Administrator (1st-3rd Line Support)

Royal Star & GarterIT Support Administrator (1st-3rd Line Support)

Aug. 2022 - Mar. 2023

Service Desk Analyst

Domino'sService Desk Analyst

Jul. 2021 - Aug. 2022

First line IT support analyst

ComputacenterFirst line IT support analyst

Apr. 2020 - Jul. 2021Milton Keynes, England, United Kingdom

Website and Mobile Application Developer

Freedom From AbuseWebsite and Mobile Application Developer

Oct. 2019 - Dec. 2019Luton, United KingdomThis job role required creating a mobile application called "Tell-Us" which was developed using JavaScipt and MySQL. Additionally, I worked with a team and designed the mobile application using Figma.

Software Developer

Berlin Doner 65 (Undergraduate Project)Software Developer

Nov. 2018 - May. 2019Luton, United KingdomDesigned the Mobile Application using Figma and implemented using React-Native for Android and IOS using JavaScriptX. This was a Mobile Application for a restaurant which involved adding functionalities such as calls system and using rest API's.

Warehouse Operative

Amazon LogisticsWarehouse Operative

Jul. 2018 - Dec. 2018Luton, United KingdomDuties had been lifting and processing heavy items in a fast-paced environment and unloading shipment within a limited timeframe, working alongside a team and under leadership given specific tasks to handle.

Ramp Agent

Menzies AviationRamp Agent

Jul. 2017 - Sep. 2017Luton, United KingdomDuties involved loading airplanes with the luggage given by passengers, as well as providing a reasonable amount of customer service to passengers.

Store Manager

Berlin Doner 65Store Manager

Sep. 2016 - May. 2017Luton, United KingdomManaging customer enquiries, dealing with finances, taking responsibility of preparing food and ensuring the health, safety and hygiene levels were satisfactory.

Sales Assistant

Berlin Doner 65Sales Assistant

Jun. 2016 - Sep. 2016Luton, United KingdomAssisting seniors in the preparation of food for the customers whilst ensuring health and safety standards were adhered to.

Requests

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