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Work Background
Melchora Aquino Care ServicesFounder
May. 2024 - Jul. 2025Columbus, Ohio Metropolitan AreaFounded a private LLC providing valet and care services for families. We are a concierge for families and small businesses, making lives easier and more productive and healthy for all.
The Ohio State UniversityLead Learning and Development Coordinator
Feb. 2023Columbus, Ohio Metropolitan AreaLead Training Coordinator for the Facilities, Operations and Development (FOD) Department of Administration and Planning. Taking the lead for training Custodians of FOD-Operations in the science of cleaning. Coordinate various training providers of skilled workers. More specifically, my tasks include onboarding custodial staff of academic buildings that service over seven (7) million square feet of space. Research and develop a comprehensive cleaning management system to standardize cleaning processes throughout custodial staff workers of academic buildings. Curate training vendors that provide structured training to skilled working staff of our facilities department. Coordinate, organize and implement trainings across the Ohio State University facilities campus for skilled workers.
BCforwardContract Trainer MA Health Connector - State of Massachusetts (through Accenture)
Aug. 2021 - Feb. 2022Columbus, OHTrain call center agents and be a subject matter expert (SME) for the Massachusetts Health Connector call center team. This includes providing virtual classes in the use of Salesforce, Amazon Web Services and other database hubs used by the State of Massachusetts.
The Ohio State UniversityFacilities Call Center Supervisor, Service2Facilities
Feb. 2021 - Apr. 2023Columbus, Ohio, United StatesManaged a 7 day, 24-hour maintenance and facilities call center operation for The Ohio State University. This call center supports the campus' medical, academic and research mission. The team is trained in the use of various technologies including Salesforce.com, ServiceNow, Microsoft 360, Sharepoint Online and a host of virtual tools for seamless operation. Participated in the implementation of the IBM/Watson Artifical Intelligence (AI) chatbot, supporting the call center operation.
Eastern Gateway Community CollegeAdjunct Instructor
Oct. 2020 - May. 2024Steubenville, Ohio, United StatesAdjunct lecturer for the community college, virtually teaching courses in Food Safety Management and Food Service Management.
The Ohio State UniversityManager, Dining Services
Dec. 2018 - Feb. 2021Columbus, Ohio Area
The Ohio State UniversitySupply Chain Coordinator, Nutrition Services
Oct. 2017 - Dec. 2018
The Ohio State UniversityNutrition Services Manager
Aug. 2015 - Sep. 2017
The Hills Market DowntownKitchen Supervisor, BOH
Mar. 2015 - Aug. 201595 N. Grant Ave., Columbus, OHSupervised and coordinated back of the house kitchen staff, food production for Grab 'N Go and Chef's Case prepared dinner items, sanitation and kitchen hygiene, food temperature audit and all activities related to the daily shutdown of the kitchen.
Nationwide Childrens HospitalCatering and Special Events Specialist
Dec. 2014 - Aug. 2015Columbus, OH
The Ohio State University Wexner Medical CenterGrants and Contracts Specialist
Jun. 2014 - Nov. 2014
Willow Brook Christian HomeProduction Cook
Feb. 2014 - Feb. 2015Columbus, Ohio Area
Crepes A La CarteFounder
Nov. 2011 - May. 2014
Nationwide Childrens HospitalOperations Manager, Biopathology Center
Apr. 2007 - Sep. 2011
Nationwide Childrens HospitalSenior Sponsored Projects Officer
Apr. 2003 - Jun. 2007
Children's Hunger AllianceGrants Director
Jun. 2001 - Apr. 2003
InterliantProposal Specialist
Apr. 1997 - Apr. 2001Bangkok, Bangkok City, Thailand
Assumption UniversityAdjunct Lecturer
Jun. 1994 - Nov. 1996
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