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Work Background
AmazonHR Manager (LSRT)
Jan. 2022✥ Serve as a Subject Matter Expert for specialized leave and disability cases, offering real-time support ✥ Lead group and one-to-one consultation sessions about leave and disability events, benefits, and options available ✥ Critically assess and adjust case management plans to an employee's changing needs
✥ Conduct individual, site, or regional leave/accommodation/disability deep dives and analysis ✥ Collaborate with legal and compliance stakeholders on regulatory/employment liability issues as they relate to complex cases and/or policy development with leave, disability, and/or accommodation ✥ Act as the Point of Contact for DLS senior leadership on escalated, time-sensitive matters ✥ Identify and solve problems, sometimes with limited information ✥ Identify process and/or performance deficiencies and implement an improvement plan ✥ Develop and maintain effective relationships with internal and external stakeholders
AmazonHR Manager (MGR-L&D)
May. 2020 - Dec. 2021✥ Assigned, prioritized, and delegated tasks and responsibility to departmental employees
✥ Provided customer support by addressing complaints quickly and efficiently, displaying customer service skills
✥ Evaluated employee performance through regular feedback sessions, which significantly improved morale and productivity
✥ Provided case management for all types of leave of absence and disability life events
✥ Initiated and responded to inquiries about leave and disability events, benefits, and options available to employees
✥ Served as a point of contact for assigned employees (150 – 200 employee cases) to provide holistic case management services, including reviewing medical documentation to adjudicate leaves in compliance with the corresponding leave plans, federal and state laws, and benefit plans as defined by Amazon
✥ Leveraged duration guidelines, best practice tools, and Amazon resources to support oversight of a leave event as appropriate
✥ Critically assessed and adjusted the case management plan to an employee’s changing needs
SedgwickBenefit Liaison
Apr. 2016 - May. 2020Columbus, Ohio Area✥ Performed accounting analysis to uncover any insurance underpayments/ overpayments to employees for a large national retailer client. ✥ Partnered with stakeholders at the client level, including managers at specific store locations, Human Resources, and Finance, to ensure efficient and accurate distribution of payments for leave of absence, short-term disability and disability claims. ✥ Collaborated closely with Sedgwick’s internal Client Services department. ✥ Developed and distributed monthly communications to client’s employees. ✥ Coached and trained the client on new processes.
SedgwickTeam Coordinator
Jan. 2014 - Dec. 2016Columbus, Ohio Area✥ Performed business analysis/review of reports to identify trends, and to ensure performance guarantees were met, and saving company money.
✥ Stepped up to serve as temporary supervisor for 3 different teams of 10-12 members each, as vacation and travel schedules necessitated.
✥ Helped claims examiners manage their case loads, as needed.
✥ Discovered efficiencies, and trained examiners on how to enact those efficiencies for improved productivity.
✥ Performed quality checks on examiner’s benefit approvals.
✥ Travelled to Orlando office to train new staff, after company won bid to manage client’s insurance claims for salaried employees.
✥ Contributed to various department projects to build morale, including special events, recognition programs, and bulletin boards.
SedgwickSr. Disability Representative
Jan. 2012 - Dec. 2014Columbus, Ohio Area✥ Responsible for claims/case management for large major retailer’s disability and leave of absence insurance program for hourly employees. Managed all details of individual claims, from beginning to end.
✥ Reviewed medical plan to determine if condition qualified for disability insurance leave. ✥ Engaged with the clinical specialists on complex cases such as back injuries, and referred denial cases, as needed.
LabCorpQuality Assurance
Jan. 2007 - Dec. 2012Columbus, Ohio Area✥ Communicated daily with physician, nurses, and hospital staff, regarding results of STAT tests for reproduction/pregnancy (blood and urine). ✥ Interpreted test results for doctors and nurses via phone conversations. ✥ Responsible for meeting 24-hour service level agreement (SLA). ✥ Handled 120 inbound calls per day from clients across the US, with a focus on the East coast. ✥ Worked with a Chicago-area client to process blood tests for professional boxers required to pass drug tests prior to prize fights. ✥ Responsible for troubleshooting any shipping/delivery delays in results and paperwork, tracking missing samples, and establishing chain of custody. ✥ Managed quality assurance/validation for employee drug tests and also for physicians testing patients urine to ensure that medications were being consumed by the patient. ✥ Responsible for maintaining compliance for FDA, HIPPA, and CLIA.
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