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Work Background
Hrybov & Gritz HoldingChief Operations Officer
Dec. 2025Amsterdam, North Holland, Netherlands
Mamma Lattes MaternityBusiness Development Consultant
Sep. 2025 - Jan. 2026North Holland, Netherlands
World Wide TechnologyCustomer Excellence & Operational Specialist
Sep. 2023 - Sep. 2025Amsterdam, North Holland, Netherlands• Managed strategic enterprise accounts including Microsoft ensuring seamless post-sale engagement, minimal escalations, and long-term retention. • Led the execution of customer experience and operational improvement strategies across EMEA, enhancing both internal processes and client-facing service models. • Collaborated with cross-functional teams (Product, Sales, Finance, and Tech Support) to align software and service adoption with business objectives, reducing churn and renewal risks. • Designed and delivered customer experience improvement projects, resulting in a 20% boost in partner efficiency and measurable gains in onboarding, support response, and service quality. • Translated customer requirements into scalable technical solutions using Salesforce, improving service delivery and long-term technology adoption. • Produced proactive reporting and risk mitigation strategies that were praised by project managers and stakeholders for transparency and impact. • Operated within a fast-paced, global matrix organization—navigating multiple touchpoints while building strong, trust-based relationships across international teams and clients.
Mamma Lattes Maternity ClothesCo-Founder & CX Strategy Lead
Mar. 2019 - Sep. 2023Istanbul, Türkiye
MUFGBusiness and Credit Officer
May. 2018 - Oct. 2018Istanbul, Turkey
IS InvestmentICM & Equity Research
Apr. 2018 - May. 2018Istanbul, Türkiye
Rohde & SchwarzProject Administrator /Customer Experience Manager
Dec. 2011 - Aug. 2017Istanbul, Turkey
TODAIEKnowledge Management Project Assistant
Jul. 2010 - Aug. 2010TODAIE Ankara
V-CountSales And Marketing Intern
Apr. 2010 - May. 2010Ankara, Türkiye
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