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Work Background
HopperlaceCEO & Founder
Dec. 2025Founded Hopperlace, building human-adaptive AI infrastructure — evaluation frameworks, orchestration architecture, and trust methodology for AI systems that know when to act, when to defer, and how to make that handoff work.
Published Deference-Aware Evaluation for Human-in-the-Loop AI Systems (Hopperlace Research, March 2026) — proposing a unified evaluation framework for HITL AI classifiers, empirically validated across nine frontier models and 258 studies. First in a planned research series.
Three-layer architecture in development: Knowledge & Evaluation (Evidence Synthesis — early pilots), Routing & Orchestration (LetsBegin — building), and Trust & Governance (ValueCompass — building).
AntlerFounder in Residence
Oct. 2025 - Dec. 2025United Kingdom, London• Selected for Antler London's founder residency (<2% acceptance rate).
• Explored AI trust and fraud systems; conducted 50+ customer interviews across fintech and banking; initiated design
partnership discussions with an established fraud provider.
Quinn AdvisorProduct Lead
Jun. 2025 - Sep. 2025United Kingdom, LondonLed post-stealth end-user experience and early product strategy at a seed-stage AI financial planning startup.
Cleo AILead Product Manager, AI & Chat
Aug. 2024 - Jun. 2025United Kingdom, London• Drove AI-led chat onboarding strategy (LLM fine-tuning, prompt engineering, UX experiments), increasing multi-day chat
engagement by 55% in week one.
• Improved transaction enrichment accuracy from 56% to 89%.
• Launched enrichment versioning system, tripling model deployment speed and enabling safe production experimentation.
BeamerySenior Technical Product Manager - AI/ML
Nov. 2022 - Aug. 2024London, England, United KingdomLeading products on core AI (including research and machine learning systems) and workforce insights. PM Line Management. Launched the new workforce insights products (including Job Architecture) from 0 to 1.
Product Areas include:
Knowledge Representation, LLM, Deep Learning, Search & Recommendation (Skill Inferences, Candidate::Opportunities Matching)
WalmartSenior Product Manager
Feb. 2022 - Oct. 2022• Led 0→1 AI-powered inventory balancing system, reducing packages per order by 6% in pilot regions.
• Improved same-day delivery rates by 11% through fast ML model iterations across sourcing systems.
Enjoy Technology, Inc.Product/Data
Aug. 2020 - Feb. 2022• Prototyped visual tools for field managers, increasing revenue per employee by 17%.
• Launched internal experimentation and data visualization platforms, introducing scientific rigor to product roadmapping.
MetaProduct Data Scientist
Oct. 2018 - Feb. 2020Experimentation frameworks and success metrics for $300M+ mobile partnership deals.
Reach FinancialVice President, Risk Strategy (Credit Risk)
Feb. 2016 - Sep. 2018Built team and product 0→1;
$20M monthly originations within 2 years, sub-1% annual delinquency.
CitiSenior Manager, Cards Retention Product Analytics & Strategy
Jan. 2014 - Dec. 2016Citi Branded Cards provides payment, credit and lending solutions to consumers and small businesses, with 54 million accounts globally. In 2020, Citi Branded Cards generated annual purchase sales of $427 billion and ended the year with a loan portfolio of $107 billion.
CitiTechnical Program Manager, Marketing Information Management
Jan. 2011 - Dec. 2014Managed vendors, ensured monthly large scale deployments happen smoothly, manage stakeholders and coordinate/arbitrage different priorities and KPIs between departments.
JPMorgan Chase & Co.Consultant, Cards Product Marketing
Jan. 2010 - Dec. 2011
Army National GuardFinance Specialist
Jan. 2007 - Dec. 2010
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