Zanja Yssel

Operations & Partnerships Manager @Swakop Camper Rentals

Project CoordinatorOffice AdministratorResearch AssistantOffice AssistantExecutive AssistantPersonal AssistantAdministrative AssistantAssistantComplaint Resolution SpecialistService Quality ManagerCustomer Retention SpecialistCustomer Care SpecialistLive ChatChat SupportClient Relations SpecialistCase ManagerChief Customer Officer (CCO)Customer Success ManagerHelp Desk SupportCustomer ServiceSales RepresentativeSupport SpecialistCustomer Support RepresentativeCall Center🎓 StudentHead HunterMarketing DirectorGraduate StudentAdvisorAdministrative SpecialistTraining&Development SpecialistRecruiterParalegalLegal SupportLawyerBusiness Development ManagerMarketing Analytics ManagerCopywriterDigital Ads ManagerSEO ManagerSMM ManagerContent ManagerPR ManagerCommunications ManagerBrand Marketing ManagerConsulting⚖️ LegalHRSales & BizDevMarketing

Operations & Partnerships Manager with a legal background (LLB degree) and hands-on experience in tourism operations, compliance, and partnership management. Brings a strong understanding of contract management, regulatory compliance, and risk awareness, ensuring that operational processes align with legal and industry requirements. Plays an active role in structuring agreements, managing documentation, and maintaining compliance standards within an international client-facing environment. Leads partnership and collaboration initiatives with travel agencies, accommodation providers, and referral partners, focusing on sustainable relationships, aligned service standards, and long-term value creation. Supports market expansion through structured outreach, collaboration management, and coordinated partner workflows. Oversees end-to-end client operations including quote generation, booking coordination, client onboarding, vehicle hand-overs, and post-rental follow-up, with a strong emphasis on service quality and client satisfaction. Actively involved in marketing outreach and demand generation, contributing to pricing strategy, client acquisition channels, and seasonal planning, while working closely with a small operational team to ensure consistent service delivery and positive client experiences.

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