Publicis SapientHead of Quality Engineering, UAE
Jul. 2017 - Aug. 2020Dubai, United Arab EmiratesOutline Reporting to the VP of Technology for MENA, owned, managed and developed the Quality Engineering, Quality Assurance and Content Management practices. Involved in 60+ projects across the MENA region, from bidding/RFP responses to User Acceptance, handover and support. Key Responsibilities • Responsible for all aspects of the Quality Engineering/Assurance domain including strategy, frameworks and tools, introducing and enforcing standards and “best practices” across the company internally as well as the clients serviced • Gatekeeper of Quality for projects, ensuring each delivery attained the highest levels of quality and achieved client expectations; providing quality governance and oversight across internal, vendor and client teams • Main representative for the Quality Assurance aspects and overall quality of RFP responses and client submissions • Responsible for the line management, career development and mentoring of QE/QA/Content Hub teams Key Achievements/Projects • Defined and implemented Quality Assurance process for multiple teams/vendors across continents working in different engagements and delivery models to achieve consistent and repeatable testing success • Expanded and nurtured the QA/QE/Content Hub teams from 8 to 30 members in a space of 24 months • Delivered a number of high-profile digital transformation programmes of work for key clients, covering e-commerce platforms (B2B/B2C), Mobile applications, Cloud infrastructure adoption/migration, Big Data and Dynamics CRM • Responsible for the QA/QE setup and strategy for a unique opportunity to build a new digital trade banking platform