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Work Background
GetirProject Manager
Jan. 2022 - Jan. 2023Chicago, Illinois, United StatesLaunched new stores nationwide to expand into the U.S. market. Collaborated with the co-founder as a member of the global culture team to work with contacts in nine countries to develop the U.S. company culture. ---Reduced the indirect procurement spend 60% by increasing oversight and overhauling the fulfillment center supply chain. ---Enabled headquarters to secure and renegotiate the best pricing after giving the store managers more direct responsibility after implementing Order.co (previously, there was no budget and all activities were manual); headquarters then shifted to long-term strategy and building relationships. ---Saved more than $300K annually after reducing the warehouses from five to two locations by consolidating storage and adding inventory tracking. ---Saved $260K annually by sourcing a new vendor for store bags and obtaining larger, higher-quality bags at 40% lower cost. ---Provided career growth opportunities and improved employee relationships by building an interactive Q&A program that was launched across seven countries, including a platform for monthly interactions between store employees and U.S. headquarters. ---Expedited project timelines and closings by building standard operating procedures (SOP) and frameworks for opening new stores using Asana and initiating weekly update meetings to foster collaboration.
One Corner, Formerly My Chicago REsourceOperations Manager
Jan. 2021 - Jan. 2022Chicago, Illinois, United States---Increased client retention and repeat business 32% while reducing marketing spend ~20% for a real estate company by tracking KPIs, streamlining SOPs, implementing new policies and custom software, leveraging vendor relationships, and adding quarterly client appreciation events. ---Increased online presence 100% in less than six months by building a workflow for testimonial requests to boost inbound leads; increased online reviews 100% within one year. ---Increased client retention 32% by implementing a new customer relationship management (CRM) system, building customizations with the vendor, and training agents on CRM use. ---Increased efficiency 60%, enhanced team accountability, captured KPI, and improved the client experience by leveraging the CRM to improve metrics reporting and establish automated workflows.
Broad Shoulders Management, Inc.Portfolio Property Manager
Jan. 2020 - Jan. 2021Chicago, Illinois, United StatesSupervised 330 units across 15 locations; projects, accounts, finances, and vendors.
BozzutoSales & Marketing Manager
Jan. 2019 - Jan. 2020Alexandria, Virginia, United StatesManaged 470 units in five luxury high-rise buildings. ---Converted more prospects to sales ($2M) after establishing new processes to optimize productivity and customized the CRM system workflows. ---Achieved and sustained an excellent online reputation through exemplary customer service.
Baird & WarnerIndependent Realtor
Jan. 2015 - Jan. 2019Chicago, Illinois, United StatesDeveloped marketing and branding, created all SOPs, and established client base for independent real estate agent services. Transitioned quickly over 6 months from luxury property leasing to buying and selling homes, researched market trends and analyzed complex data sets to make data-driven presentations and drive swift client acquisition. Served as realtor and advisor, customizing deals to client needs and empowering buyers through real estate market education. ➤ Achieved $2.5M sales volume in 1st year, reaching $3.75M+ in 2nd year, by delivering excellent customer service and building strong client relationships to generate referrals and repeat customers. ➤ Averaged yearly individual sales volume of $6M and supported average yearly team volume of $17M.
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