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Work Background
TargetSales Operation Analyst
Oct. 2025 - Jan. 2026United States, Canton• Reported and tracked all outstanding invoices using NetSuite.
• Provided detailed post-order analysis and metrics of products that are in high demand.
• Collected sales data and reported on seasonal trends that are driving the sales performance.
• Audited merchandise in stock rooms and storage to confirm which high demand products are in low volume.
PrioritySales Operation Analyst
Nov. 2024 - Mar. 2025United States, Alpharetta• Created, administered, and governed accounts and files in Salesforce lightning.
• Provided sales data per Territory and reported on trends that are driving the sales performance.
• Consolidated clients' information in one spreadsheet and removed duplicates and errors for final review.
• Created and revised Power BI dashboards for the retrieval of various metrics containing sales data and KPIs.
• Updated PowerPoint presentation decks containing Sales and Cost data and collaborated with Senior Directors and VPs.
VIVA USA Inc.Sales Operations Analyst
Oct. 2022 - Oct. 2024United States, Atlanta• Created weekly/monthly reports to reconcile historical medical device reports for each hospital.
• Provided customer support to field services teams by answering emails and urgent calls on discontinued devices.
• Consolidated all regional sales data per region to analyze and communicate metrics to stakeholders.
• Validated and removed duplicated data using pivot tables, VLOOKUP, and conditional formatting in MS Excel.
• Collaborated with service teams to manage portal content and drive requirements for continual improvements.
• Queried large data sets from Tableau into MS Excel to present metrics on medical device status.
MastercardBusiness Analyst
Aug. 2022 - Dec. 2022United States, Atlanta• Provided customer support, by answering contract questions concerning correct fees, emailing updated service agreements, terms, and fees to financial organizations.
• Collaborated with cross-functional teams on contracts that were missing key terms that needed to be revisited.
• Audited 1000s of contracts and verified each client was being charged the correct fees, pricing, and annual charges.
• Consolidated financial MTD and YTD data on major accounts per region and presented the reports to Management.
OrgSpire IncLead Operation Analyst
Oct. 2020 - May. 2022United States, Atlanta• Provided all sales data per territory and per region and reported on trends that are driving the sales performance.
• Created Tableau BI dashboards containing various sales data and KPIs to pull MTD, QTD, and YTD metrics.
• Quoted pricing on Salesforce on fiber communication lines to Sales Account Managers within each Territory.
• Collected and input lead data and field data into Salesforce and delegated leads to the appropriate Sales AM.
UPS Coporate HeadquatersData Analyst
Jan. 2017 - Jul. 2020Roswell, GA• Monitored and Governed the Sales Ops sites on Sharepoint and the Sales Ops Administration email box. • Collaborated with the Risk and Compliance and coordinated weekly meetings and prepared presentations of security and IT related issues that needed to be discussed. • Ensured that established compliance procedures were followed; updated company policies and procedures. • Coordinated meetings with Fraud and Risk Management of email phishing and spam that is been sent using the UPS trademark Logo and its good name/ identity. • Reported on key metrics to ensure compliance across the program, such as follow-ups actions, outstanding signatures, and assignment of ISO work queues. • Created and modified SQL scripts to collect and compile financial services and budgets of various Enterprise accounts. • Communicated with Account Executives on expiring contracts and pending negotiations with customers. • Updated data tables in Access and create queries to give updates on performance metrics on each enterprise account. • Accumulated and summarize large data sets from various spreadsheets using vlookup, pivot tables, and linking cells. • Input and compiled sales data into Salesforce from each Account Manager to keep track of Sales and Revenue. • Created, revised, and updated dashboards for individual users showing sales metrics and KPI’s using Tableau.
Cadillac JackSr. Data Analyst
Nov. 2005 - Nov. 2016Greater Atlanta Area• Audited, edited and revised data in Salesforce upon changes in inventory and customer needs. • Tracked, compiled and forecasted revenue numbers and presented data to Sr. Financial Analyst. • Created macros to compile data and produce various pivot tables, charts, heat maps, and reports. • Imported and compiled data from ODBC sources into MS Access and Excel to produce various reports. • Coordinated and documented the completion of deliverables from staff associated with various projects. • Created and modified SQL scripts to collect data from Servers at various casinos for performance analysis. • Created Business Objects that connected to SQL Server tables to designed functional reports for end users. • Created and designed dashboards for non-technical staff using a Business Intelligence tool called MicroStrategy. • Analyzed large data sets and made recommendations of which data fields would be of value for individual projects. • Achieved operational objectives by contributing information and recommended strategic plans and reviews. • Prepared and completed action plans for each project; implemented production, and productivity; resolved problems; completed audits; identified trends; determined system improvements; and initiated corrective actions.
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