Carissa Moss - Analyst, California Department of Justice

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Work Background

California Department of JusticeStaff Services Analyst

Jun. 2024Los Angeles, California, United StatesAs a Staff Services Analyst, I am responsible for performing a wide variety of complex, technical, and analytical staff work in support of policy reviews, program development, and evaluations. Tasks include evaluating and analyzing various activities, monitoring training and ergonomic compliance, and conducting supporting analyses for internal processes. Key Accomplishments: • Improved office training compliance by 22% in 2 months through updated systems, efficient tracking, and automation. • Resolved 1-year backlog of pending ergonomic requests, reducing the closure rate by 53%. • Enhanced project completions by 18% through analysis, insights, and system development for teams to improve efficiency and utilize technology. • Created dashboards from analyzed data sources with automatic minute-to-month updates indefinitely.

Performance Advisors LLCData Analyst

Aug. 2023 - Aug. 2024As a freelance Data Analyst, I supported the consultants in streamlining the analysis of clients’ budgets and vendor cost databases. Using standard data cleaning, interpretation, and visualization techniques, I was able to produce actionable insights by creating reports with data-backed evidence, highlighting performance highs and lows, addressable spend categories, and trend analysis for future improvements. Key Accomplishments: • Created a data warehouse using Excel to store, organize, and examine 100GB of data. • Managed large datasets with 1M+ observations with regular expressions and selected key variables to build models for strategic logic.

Hollywood at Home by Peter DunhamOperations Administrator

Aug. 2021 - Jun. 2023Los Angeles Metropolitan AreaHollywood at Home by Peter Dunham is an upscale decor showroom dealing in new and vintage furnishings located in Los Angeles. As the Operations Administrator, I played a pivotal role in managing and optimizing the company's operations, overseeing e-commerce activities, supporting the production department, and implementing process improvements. I leveraged my expertise in project management to streamline operations, enhance productivity, and ensure timely project deliverables. Key Accomplishments: • Improved productivity by 22% by analyzing production operations and identifying areas for improvement. Implemented data-driven solutions to streamline workflows and reduce inefficiencies. • Increased on-time delivery by 33% by developing and implementing procedural stop-gaps using newly developed analytics. Proactively identified potential roadblocks and implemented preventive measures to ensure timely project completion. • Streamlined onboarding process for new hires by creating detailed instruction documentation and conducting comprehensive training sessions. Effectively transferred company knowledge and practices, enabling new employees to quickly become productive members of the team. Additional Contributions: • Oversaw all e-commerce activities, ensuring seamless online ordering and fulfillment processes. • Provided valuable insights to guide collaborative decision-making by introducing comprehensive data analytics. • Developed efficient scheduling systems to optimize production workflows and meet increasing demand. • Authored original comprehensive reports detailing operational performance and identifying opportunities for improvement. Demonstrated Skills: • Project planning and execution • Resource management • Data analysis and problem-solving • Process improvement and innovation • Leadership and mentorship • Attention to detail and quality assurance • Communication and collaboration • Time management and organization • Adaptability and flexibility

The Refinery CreativePrint Production Coordinator

Oct. 2019 - Jun. 2021Los Angeles, California, United StatesThe Refinery Creative is an entertainment marketing agency specializing in movie posters, trailers, and digital campaigns. As the Print Production Coordinator, I played a pivotal role in managing and executing print production projects, from conceptualization to delivery. I demonstrated exceptional project management skills to coordinate between various teams, ensure timely completion, and maintain high-quality standards. Key Accomplishments: • Seamlessly managed the workload of a two-person team during the height of the COVID-19 pandemic, effectively fulfilling the responsibilities of both roles simultaneously. Demonstrated adaptability and flexibility in handling increased demands and maintaining project momentum. • Spearheaded the redesign of reference documentation, revolutionizing its format and content to enhance usability and accessibility. Implemented innovative approaches to information organization and presentation, streamlining the learning process for new employees. • Played an essential role in training multiple new hires, effectively transferring knowledge and expertise to ensure their smooth integration into the team. Adapted training materials and approaches to cater to different learning styles and preferences. Additional Contributions: • Effectively coordinated with teams throughout the Print department to ensure seamless project execution. • Handled resource preparation and design implementation, ensuring that client-facing deliverables met high-quality standards. • Maintained digital archives, ensuring efficient access to project files and historical documentation. Demonstrated Skills: • Project planning and execution • Team collaboration and coordination • Information management and organization • Training and onboarding • Attention to detail and quality assurance • Adaptability and flexibility • Effective communication and documentation

Fugu Fugu PressFulfillment Coordinator

Feb. 2018 - Aug. 2024Altadena, CAFugu Fugu Press is a small, owner-operated letterpress greeting card and gift company in Altadena, CA. As the Fulfillment Coordinator, I played a crucial role in managing and fulfilling wholesale orders, overseeing inventory management, and ensuring timely and precise delivery to customers. I demonstrated exceptional project management skills to optimize workflows, maintain high-quality standards, and achieve consistently impressive results. Key Accomplishments: • Achieved an impressive 88% on-time delivery rate by implementing efficient time management techniques and optimizing fulfillment processes. Proactively identified potential delays and implemented preventive measures to ensure timely project completion. • Guaranteed a 98% accuracy of high-quality for handmade goods by meticulously reviewing each piece and adhering to the company's exacting standards. Implemented rigorous quality control measures to ensure the consistent delivery of exceptional products. • Directly managed wholesale orders, ensuring efficient handling of large volumes of orders while maintaining exceptional quality and on-time delivery. Demonstrated the ability to manage multiple priorities simultaneously and prioritize tasks effectively. Additional Contributions: • Hand-folded cards skillfully, ensuring accuracy and meeting high-quality standards. • Meticulously monitored inventory, minimizing stockouts and ensuring sufficient stock to meet customer demand. • Prepared shipments diligently, ensuring proper packaging, labeling, and documentation. Demonstrated Skills: • Project planning and execution • Time management and organization • Quality assurance and attention to detail • Inventory management and tracking • Effective communication and collaboration

Chez Gagné LetterpressFulfillment Manager

Mar. 2016 - Aug. 2018Greater Los Angeles AreaChez Gagné is a small boutique paper goods retailer, specializing in snarky greeting cards and other home goods. As Fulfillment Manager, I spearheaded the establishment and optimization of the company's fulfillment operations, encompassing inventory management, order processing, shipping/receiving, and warehouse management. I played a key role in driving the company's growth and success, demonstrating exceptional project management skills, leadership qualities, and a commitment to quality assurance. Key Accomplishments: • Distinguished as the inaugural employee, contributing to the company's remarkable growth from a startup to a thriving $1M enterprise. Established a solid foundation for efficient and effective fulfillment operations. • Achieved a remarkable 95% success rate in shipping fragile goods. Developed and implemented comprehensive quality control procedures and rigorous shipping protocols to minimize damage and ensure customer satisfaction. • Oversaw warehouse operations, managing inventory, order processing, and shipping/receiving with meticulous attention to detail and a focus on efficiency. Streamlined workflows and implemented best practices to optimize productivity and minimize errors. • Provided invaluable back-end management support to the company owner, ensuring smooth operations and contributing to strategic decision-making. • Exhibited exemplary leadership skills within the warehouse team, fostering a positive and productive work environment. Effectively trained and mentored new hires, ensuring their smooth integration into the team and contributing to overall team success. Demonstrated Skills: • Project planning and execution • Inventory management and tracking • Order processing and fulfillment • Quality assurance and attention to detail • Warehouse management and optimization • Leadership and team management • Effective communication and collaboration • Adaptability and flexibility • Problem-solving and decision-making

BLANKSPACESFront Desk Coordinator

Feb. 2016 - Aug. 2016Los Angeles, California, United StatesAs the Coordinator of a dynamic coworking space in Downtown Los Angeles, I played a crucial role in managing client interactions, facility operations, and overall member experience. I demonstrated exceptional project management skills to ensure seamless coordination, maintain a professional environment, and contribute to the success of the coworking space. Key Accomplishments: • Streamlined client communication and engagement by serving as the primary point of contact for all clients and users of the facility. Effectively handled phone inquiries, resolved issues, and provided information to ensure customer satisfaction. • Optimized scheduling and logistical coordination by overseeing the scheduling system and managing appointments, events, and meeting room reservations. Proactively identified potential conflicts and implemented solutions to minimize disruptions and maximize space utilization. • Ensured a professional and welcoming environment by maintaining the general upkeep of the coworking space. Implemented regular cleaning and maintenance schedules, coordinated minor repairs, and ensured a clean and presentable space for all members. • Contributed to a positive and productive work environment by fostering a sense of community among members. Organized networking events, facilitated collaboration opportunities, and addressed member concerns to create a thriving coworking community. Demonstrated Skills: • Project planning and execution • Time management and organization • Client communication and relationship management • Facility management and maintenance • Event planning and coordination • Adaptability and flexibility • Effective communication and collaboration • Problem-solving and conflict resolution