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Work Background
Commonwealth BankManager - Digital Risk and Control Enablement
Jul. 2021
Commonwealth BankManager - Culture, Inclusion & People Experience
Dec. 2019 - Jul. 2021Sydney, NSW, Australia
Commonwealth BankProgram Consultant
Apr. 2019 - Dec. 2019
Commonwealth BankProject Coordinator
Sep. 2018 - Apr. 2019
Commonwealth BankRisk Associate
May. 2017 - Aug. 2018Sydney, Australia
EYConsultant
Apr. 2016 - May. 2017Sydney, AustraliaEY is a global professional services organisation providing advisory, assurance, tax and transaction services. We are committed to doing our part in building a better working world for our people, our clients and our communities. I am currently working in the Financial Services Risk Management team within EY's FSO Asia-Pacific practice.
Commonwealth BankRegional Agribusiness Risk Associate
Jan. 2015 - Apr. 2016• Generating and completing a range of compliance tasks on a daily, weekly and monthly basis to ensure Bank’s interests are covered. • Completing commercial lending applications for existing clients and commercial facilities
• Assess financial documentation to assess support ongoing life servicing of commercial lending facilities and opportunities for new lending. • Developing new risk procedures to minimise loss and risk appetite with existing portfolios. • Work within a team to complete associated tasks and new projects • Support Manager/EM with special projects as required • Complete investigations of confidential / sensitive situations
Commonwealth BankBusiness Service Centre Associate
Apr. 2014 - Dec. 2014- Provide a comprehensive range of services to business clients and identifying potential business opportunities for clients. - Building strong relationships with key stakeholders to support the team and ensure strong level of customer service is provided for clients to further excel and secure the financial well being of customers
- Assessing security risks for business and executing risk mitigating procedures,
- Assisting with supporting all different departments to assist with any future and expected lending for clients.
Commonwealth BankCollections Officer
Oct. 2013 - Apr. 2014- Currently working in the Legal Recoveries Unit, specialising in minimising losses for the company and avoiding accounts being outsourced to mercantile vendors. -Making inbound and outbound calls to our customers to arrange payment of arrears and help negotiate repayment arrangements whilst ensuring the highest level of customer service
- Effectively managing arrears and implementing legal processes according to defined processes and procedures
- Providing superior product information and timely resolution of issues
- Working effectively in a team environment, sharing information and supporting team members
- Meeting individual and team KPIs and ensuring that higher standards are met every month.
Lead CreationSocial Media & Community Manager
Feb. 2013 - Jul. 2013Sydney• Maintaining a social presence on social media sites, engaging with the community via discussions and generating valuable traffic
• Generating ideas and solutions for media strategies for company and clients
• Moderating and managing company-related LinkedIn groups/profiles whilst managing and evaluating the success of an array of campaigns on social media sites such as Facebook, Twitter, and LinkedIn
• Reviewing and editing blog posts & scheduling discussion posts for online communities
The Marc Edward Agency Pty LtdSales Assistant/Brand Ambassador
Nov. 2010 - Dec. 2012Sydney CBDResponsibilities • Representing and promoting products for clients including Lacoste, Chanel, Dove and Virgin. • Providing value-add feedback on promotions and sampling to management and reviewing processes to generate sales. • Performing peer analysis, and providing management with insight on industry trends Achievements • Surpassing team targets by 65% and personal performance targets by 125% in Chanel promotion • Received strong feedback from management after leading a successful campaign for Lacoste in February 2011
International Tutoring ServicesExperienced Tutor
Jan. 2010 - Jan. 2013• Tutoring students in subjects such as English, Mathematics, Science and Economics • Mentoring and guiding students for exam preparation. • Demonstrated flexibility by implementing different teaching methods to suit students ranging from Kindergarten to Year 12 • Liaising and establishing relationships with current and potential clients Achievements • Successfully running HSC preparation seminar with 95% of students achieving results higher than Band 5 (80% or higher)
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