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Work Background
TurnitinTraining & Implementation Consultant
Jul. 2020Melbourne, Victoria, Australia
TurnitinProfessional & Education Services Consultant
Jul. 2020Melbourne, Victoria, Australia
TurnitinSales Account Manager
Aug. 2016 - Jul. 2020Melbourne, AustraliaEstablished in 1998, Turnitin is revolutionising the experience of writing to learn for students across both Secondary and Higher Education institutions. Used by more than 26 million students at 15,000 institutions in 140 countries, Turnitin provides instructors with the tools to engage students in the writing process, provide personalised feedback, and assess student progress over time. Joining a Team of Account Managers at our Melbourne office, I am currently responsible for Secondary Education Accounts across Australia, New Zealand and Hong Kong. My key responsibilities include: - Proactive and strategic account management to support both new and existing customers - Effective territory planning and management to expand our customer base - Market and industry analysis to identify new growth opportunities - Tactical and strategic planning to holistically support customers - Customer relationship development and management - Product presentations and staff development training - Solution and consultancy selling
TurnitinNew Client Manager | Secondary Education
Aug. 2016 - Jul. 2020Australia
Pearson Asia PacificEducation Sales Consultant
Aug. 2012 - Aug. 2016Melbourne, AustraliaPearson Australia is a leader in educational publishing with over 150 years’ experience. Developing content for both Primary, Secondary and Higher Education institutions Pearson Australia maintains a strong focus on the latest technology trends to produce interactive learning solutions, which will help educators integrate content and technology into the classroom to create an enhanced classroom experience. Working alongside a national team of Education Sales Consultants, I am responsible for schools within the Secondary Education Sector and cover a specified territory across Eastern Victoria. I currently facilitate over 150 accounts and am driven to not only maintain but expand this. My key responsibilities include: - Sales territory management - Strategic account management to ensure maximum exposure of Pearson products - Continued maintenance of CRM database, to ensure accurate data and records - Sound product knowledge to ensure the highest level of customer service - Ability to build, sustain, and manage productive customer relationships - Product presentations and training - Professional learning and development support - Attending subject association conferences and in-service activities - Achievement of monthly and annual financial and activity KPIs - Solution and consultancy selling - Effectively support colleagues and clients - Ability to effectively time manage and prioritise workload
Think Education GroupStudent Services Manager
Sep. 2009 - Aug. 2012CATC Design School - MelbourneTHINK:Education is a private RTO delivering both Vocational and Higher Education courses on a national scale. THINK:Education comprises of 8 Colleges offering over 85 industry-leading courses. The Melbourne Campus is home to two of Australia’s most respected design schools: CATC Design School and Billy Blue College of Design. • September 2010 – September 2012: Senior Student Services Officer & Campus Operations Manager - Managing the Student Services Department - Managing Campus Operations. - Co-ordinate and assist in all CATC and Billy Blue on-campus promotional/marketing events, such as Open Nights, Workshops, Careers Expos, and Orientation Days. - Involved and assisted in the strategic planning of our Campus relocation in 2011. - Assisted in the design, layout and functionality of the new premises. - Co-ordinating timetabling and liaising with all Program Managers for all on-campus students. - Chairing the tri-annual Examination Committee. - Assisted in setting intake capacities. - Manage the Campus Dashboards. - Generate and distribute all results templates. • June 2009 – September 2010: Student Services Assistant - Assisting in monitoring and responding to inquiries within the Student Inquiry Queue. - Receiving, lodging and completing Academic Processes. - Attendance logging and monitoring. - Managing and archiving all closed student files. - Liaising with prospective students and conducting Information Sessions. - Keying in, following up and managing all leads, including those from Careers Expos. - Maintaining general administration and receptionist duties.
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