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DUST+CREAMNPD Category Manager
Sep. 2022Thessaloniki, Central Macedonia, GreeceCategories of Responsibility | Makeup - Face, Accessories & Gift Sets Key Responsibilities: • Category Management: Oversaw the strategic management and growth of the Makeup Face, Accessories, and Promo Packs categories. Utilized in-depth market analysis, consumer insights, and performance metrics to shape the product portfolio, ensuring alignment with business objectives and profitability targets. • Product Development: Led the entire product lifecycle from concept to launch, coordinating with cross-functional teams—including R&D, Procurement, Production, Marketing, and Sales—to ensure timely and successful product introductions. Achievements: • Launched over 50 products within the categories of responsibility, contributing on portfolio expansion and driving significant brand engagement and sales growth. • Played a pivotal role in launching four limited edition series, featuring exclusive makeup and accessory products, which significantly enhanced brand visibility and consumer engagement. • Created a promotional pack strategy with seasonal launches that effectively capturing peak demand periods, to drive substantial sales growth and boost brand visibility during high-traffic seasons. • Contributed to the development and forthcoming introduction of several innovative projects, strategically designed to expand market presence and drive company growth.
hedgie.grProcurement Consultant
Sep. 2021 - Sep. 2022Thessaloniki Metropolitan AreaPartnered with a new eco-friendly online shop to establish procurement procedures that align with sustainability standards and market demands for eco-conscious products. Delivered end-to-end support, from supplier sourcing to inventory management, ensuring operational efficiency and cost optimization. Key Responsibilities: • Developed and implemented the procurement framework for FMCG eco-friendly products, setting up processes for sourcing, RFX, and purchasing to support business growth. • Conducted thorough market research to identify suppliers of innovative, sustainable products, ensuring vendor reliability and adherence to quality standards. • Trained staff on procurement best practices, including supplier vetting, RFX procedures, and effective buying strategies, fostering a knowledgeable and self-sufficient team. • Led the first full-cycle procurement process, managing every stage of order placement and delivery logistics to streamline inventory setup. • Negotiated with brokers to secure competitive shipping rates, optimizing cost-efficiency and enhancing product profitability. Achievements: • Successfully launched the procurement operation with a sustainable supplier base. • Established a streamlined buying process, which improved order accuracy and reduced lead time.
MAJAR - Matzaridis Bros S.A.Digital Signage Category Manager
Aug. 2018 - Aug. 2022Thessaloniki, Central Macedonia, GreeceKey Responsibilities: • Product Portfolio Development: Created a diverse digital signage product portfolio, including professional monitors, mounting systems, LED panels, and signal distribution solutions. Incorporated specialized software for content control through external partnerships, providing clients with complete digital signage solutions. • Supplier Relationship Management: Acted as the primary liaison with suppliers across Europe and Asia, handling all aspects of product details, pricing, quotations, product availability, purchase orders, and delivery timelines. Developed and nurtured strong supplier relationships, negotiating favorable terms to optimize costs and maintain reliable stock availability. • Client Account Management: Managed end-to-end client interactions, from assessing client needs and proposing customized solutions to preparing quotations, negotiating terms, and overseeing product delivery. • Special Project Collaboration: Collaborated with third-party companies to deliver complex, large-scale projects, ensuring a seamless experience for high-profile clients and driving successful project outcomes. Achievements: • Revenue Impact: Drove a 97% increase in turnover from 2019 to 2021 through strategic account management and targeted initiatives, significantly expanding the company’s digital signage footprint. • Cross-Functional Project Leadership: Successfully led high-profile projects in collaboration with third-party installers and technology partners, ensuring seamless and timely project launches. • Customer-Driven Innovation: Engaged closely with clients to gather insights and address product needs, resulting in the development of a one-stop shop experience tailored to client requirements. • Brand Recognition and Strategic Partnerships: Strengthened relationships with key suppliers like Multibrackets and Philips, enhancing brand credibility and positioning the company as a trusted leader in the competitive digital signage market.
E-expert.grEcommerce Specialist
Feb. 2016 - Jul. 2018Thessaloniki, Central Macedonia, GreeceKey Responsibilities: • Strategically managed e-commerce categories across consumer electronics, SDA and MD), optimizing product listings, pricing, and promotions to drive sales growth and improve conversion rates. • Maintained regular communication with distributor account managers to stay informed on new offers or bargains and negotiate advantageous deals. Conducted ongoing market analysis to adjust key product pricing for competitiveness, monitored inventory levels, and handled order processing (OP) for timely restocking, ensuring optimal product availability and sales continuity. • Led a customer care team, implementing best practices to resolve inquiries swiftly, elevate customer satisfaction, and foster brand loyalty through exceptional support. • Oversaw end-to-end e-shop administration, coordinating website maintenance and updates to ensure a seamless, user-friendly shopping experience that aligned with brand standards and enhanced customer retention.
18-24 TravelSenior Customer Service Agent
Jun. 2015 - Nov. 2015Thessaloniki, Central Macedonia, GreeceKey Responsibilities: • Coordinated the customer care team to ensure high levels of customer satisfaction. • Managed reservations and assisted with hotel contracting for Greek islands. • Implemented web marketing and social media promotion strategies for European destinations, enhancing customer engagement.
18-24 TravelInternship
Jul. 2014 - Dec. 2014Thessaloniki, Central Macedonia, Greece• Customer service assistant. • Processed reservations and bookings promptly, maintaining accurate records. • Created social media content on Facebook and Twitter, increasing brand visibility and engagement with followers.
Cretan Holidays SAReservations Assistant
Jul. 2013 - Sep. 2013Iráklion, Crete, Greece• Coordinated stop sales and managed reservations and bookings processing for tour operators in the German market. • Communicated effectively with tour operators to provide booking status updates. • Developed strong organizational and communication skills in a fast-paced travel industry environment.
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