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Work Background
MetaOperations Program Manager
Oct. 2022Redmond, Washington, United States
MetaProject Coordinator
Sep. 2020 - Oct. 2022Project Coordinator for a display research team in the Reality Labs division of Meta. Designed an end to end procurement process allowing the team to effectively monitor all purchases and streamline all communications between suppliers and researchers. Created a budget tracking system that has decreased annual accruals by 50% as well as provided the data needed to increase our annual budget by 66%. Some responsibilities include managing client relations, training new coordinators, working cross functionally with other teams on projects and process improvements.
MicrosoftProject Coordinator
Sep. 2016 - Mar. 2020Bellevue, WAProject Coordinator for Microsoft’s advertising organization. Manages online training platforms for internal and external users, organizes all logistics for global training deliveries, and organizes data reporting post training. Offers support and issue resolution for user escalations including platform issues and course completions. Assisted with platform migration, project management of training programs, and the implementation of a new team wide process.
Standard Process NWEvent Coordinator
Feb. 2016 - Sep. 2016Redmond, WAEvent coordinator for a health supplement company. Responsible for securing external vendors and negotiating to ensure training events remained within budget. Managed event registrations, company social media accounts, and promotional campaigns. Owned all day of event logistics (catering, assembly of materials, registration costs, etc.)
MicrosoftMarketing Coordinator
Mar. 2015 - Feb. 2016Bellevue, WA-Coordinated and staffed 30 events across Microsoft campus to bring awareness for the top consumer apps -Prepares various communications for app promotional events -Maintains and manages the competitive Device Bar program -Works with an external vendor to maintain and update the team SharePoint site -Manages calendars for five executives at the Director and GM levels -Prepares communications as well as maintains all logistical needs for team All Hands meetings -Coordinates off site and other events for various levels and groups -Collaborates with internal/external vendors to ensure that all logistical needs are in place for successful events -Manages expenses to ensure department budget and on time payments are provided
MicrosoftProject Manager
Apr. 2014 - Dec. 2014Redmond, WA-Managed and resolved issues with internal/external vendors -Worked across multiple teams to ensure that communications for events/meetings were seamless -Scheduled meetings, events, and/or trainings for various groups -Coordinated all catering and logistical needs for meetings/trainings/networking events -Designed work in Photoshop for various teams (posters, thank you cards, logos, PowerPoint decks, etc.) -Co-managed a group email and handled all of the client inquiries that came in -Co-managed an internal Microsoft tool (a business critical tool that is companywide) -Managed the day-of operations for events ranging from 10 – 700 people -Assisted high level VIP attendees at events -Prepared/presented post-mortem documentation as well as, taking notes for future events
RegusClient Service Representative II
Mar. 2013 - Apr. 2014Kirkland, Washington-Setting up new client accounts, answering phone and patching calls, preparing offices for move-in, troubleshooting basic technical issues, programming phones, and assisting with various administrative tasks -Managing the accounting and collections for the Carillon Point center -Handle client retention and drive center office sales, as well as being the first line of escalation for the resolution of client concerns -In-house Event Planner; plan and execute client and broker’s events, including facilities, catering, signage, displays, special needs requirements, printing, and VC equipment set-up for both in-house and referral clients -In charge of Carillon Point center marketing using outlets like Craigslist and Smore.com -Serves as a mentor and trainer for new CSR’s joining the company -Provides the ‘wow’ factor of customer service to clients and other working professionals
Various Small BusinessesIndependent Consultant and Marketing Specialist
Jan. 2012 - Dec. 2012Missoula, MTR Porch Construction Inc. -Created a full marketing plan for local construction company -Utilized search engine optimization for the company and created a list of 'key' words that they should be using in online marketing -Designed new, visually appealing website and Facebook page for the company Dani’z Jewelry Designz -Produced a full marketing plan, as a group project, for a local jewelry designer -Provided primary and secondary research to owner -Presented owner with new ideas and recommendations that will increase annual sales ZooTown Basketball Academy (Non-profit) -Collaborating with owners to create a new online presence -Pioneering a new functioning and appealing website -Utilizing an email newsletter template for future use -Provide recommendations for improving Facebook page, Instagram, and Twitter
UMEM Entertainment Management ProgramEvent Planning
Jan. 2012 - Dec. 2012Missoula, Montana AreaUMEM Fall Freeze -Secured event raffle prizes and organized contact, sponsor, and prize sheets -Coordinated sponsorships with Coca Cola, Red Bull and Starbuck’s for Christmas street party and ensured sponsors received recognition for their contributions The ZooTown Iditarod (Final Senior Project) -Created a full event and marketing plan for a proposed event -Conducted research for the appropriate race course and venues -Produced budgets, checklists, timelines, t-shirt designs, maps, and sponsorship titles for race
Missoula Maulers Junior "A" Hockey TeamMarketing Intern
Jul. 2010 - Apr. 2011Missoula, Montana Area-Scheduled and attended meetings with local businesses to encourage team sponsorship -Handled game time promotions and participated with organizing the on ice promotions -Organized themed event nights, including mascot night, military appreciation -Managed public relations, audience interaction and customer service
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