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Work Background
Transcosmos DebrecenCUSTOMER SERVICE REPRESENTATIVE
Oct. 2021HungaryStrong customer service and problem-solving skills gained through supporting clients for the Ryanair and Verizon Connect projects at TCIS Debrecen.
Experienced in handling customer inquiries via phone, email, and chat while maintaining a professional and empathetic approach.
Excellent communication, conflict resolution, and multitasking abilities in fast-paced international environments.
Team collaboration, time management, and adaptability to different systems, procedures, and customer needs.
Teleperformance PortugalCUSTOMER SERVICE REPRESENTATIVE
Sep. 2020 - Jul. 2021Strong communication and analytical skills developed supporting clients as government and politics assistant for social media (Facebook project).
Experienced in content review, policy interpretation, and handling sensitive or complex cases with accuracy and professionalism.
Skilled in problem-solving, conflict resolution, and maintaining compliance with platform guidelines and community standards.
Adaptable team player with experience working in multicultural environments and managing time-sensitive tasks efficiently.
Cluj County LibraryLIBRARIAN
Jan. 2016 - Jan. 2020Strong research and information management skills developed through work in the Special Collections, Memory and Local Knowledge Department at Cluj County Library.
Experienced in organizing, evaluating, and preserving information sources, with excellent attention to detail and accuracy.
Skilled in creating and delivering presentations and educational programs for diverse audiences.
Analytical and critical thinking abilities, including assessing the quality and reliability of information sources.
Strong communication, public engagement, and organizational skills gained through supporting cultural and educational initiatives.
Collaboration with different Romanian publishing housesPROOFREADER / EDITOR
Jan. 2009Strong command of Romanian grammar, spelling, punctuation, and stylistic consistency.
Experienced in reviewing and refining manuscripts for clarity, accuracy, coherence, and linguistic quality.
Exceptional attention to detail, time management, and ability to meet tight publishing deadlines.
Skilled in collaborating with authors, editors, and publishing teams to ensure high editorial standards.
Public SchoolsRomanian Language Teacher
Jun. 2004 - Jun. 2016Romania, Cluj-NapocaStrong communication and interpersonal skills developed through teaching Romanian language and literature to diverse learners.
Skilled in lesson planning, curriculum adaptation, and creating engaging educational materials.
Excellent ability to explain complex concepts in a clear and accessible way.
Classroom management, student assessment, and personalized learning support.
Cultural awareness and adaptability in working with students from different backgrounds.
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