Banc One Services CorporationOperations Supervisor
Jan. 1997 - Jan. 2003· Established as a trusted resource in Deposit Operations. I successfully developed and implemented new processes, leading to the pivotal role of establishing operational processes at the Baton Rouge consolidation site, where I oversaw critical general ledger clearing and maintenance, significantly reducing firm losses. · Demonstrated a unique blend of individual contribution and leadership. Supervised teams while driving operational excellence and mitigating risk by implementing key regulatory compliance processes, leading to increased responsibility with Internal Reviews and Audit & Compliance collaboration. · Leveraged in-depth systems and product knowledge to address operational challenges, enhance service delivery, and served as a tax certification SME, leading system migrations and integrations, ensuring compliance and efficiency across platforms, showcasing the expertise necessary for more complex tax related roles.