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Work Background
NJ Elite Group Realtors & InvestorsAssociate Director of Operations
Mar. 2025New Jersey, United States
NJ Elite Group Realtors & InvestorsAssociate Operations Manager
Feb. 2025 - Mar. 2025New York, United States
Anderson Agency LLCBusiness Development Specialist
Feb. 2024 - Jan. 2025Conducted personalized consultations to assess client needs, recommending tailored life insurance solutions and explaining policy terms and benefits. Built and maintained strong client relationships through ongoing support, policy reviews, and exceptional customer service. Generated new business opportunities and ensured regulatory compliance by leveraging networking, referrals, and accurate documentation.
PECBSenior Executive Coordinator
Jan. 2022 - May. 2023Montreal, Canada AreaManages competing priorities, delivering high support under tight deadlines. Leads key account development and client acquisition initiatives. Collaborates with teams to shape account strategies and engage C-suite stakeholders. Oversees daily operations and acts as liaison between leadership and departments. Develops policies, conducts research, and prepares reports for the CEO. Ensures client-centricity in all business interactions and operations. Plan, organize, and manage project timelines, budgets, and resources to meet goals. Coordinate with stakeholders and team members, ensuring clear communication and task execution. Monitor progress, manage risks, and ensure projects are completed on time and within budget
bpQuality Support Manager
Jan. 2020 - Jan. 2021Illinois, United StatesAssisted in quality management and performance improvement initiatives, ensuring resources and scheduling were aligned with project goals. Facilitated problem-solving through communication, analysis, research, and team-building efforts. Provided direction to BP management, establishing quality strategies, resources, and supporting project quality programs and compliance audits. Developed employee training programs to improve awareness and performance, while drafting and reviewing materials for the Commercial and Marketing Division.
PECBSenior Quality Assurance Supervisor
Sep. 2014 - Sep. 2019CanadaManaged/supervised the Quality Assurance Department, ensuring that all products and services are executed in compliance with quality requirements, ultimately reassuring our client base that our product is and will remain of high-quality standards. Provided final approval of all training course and marketing materials, which are based on international standards including ISO 9001, ISO 27001, ISO 45001, Six Sigma, ISO 22301, ISO 14001 among many others - prior to release. Provided final approval of all documented procedures to serve as a guideline for the proper department, job position, and/or activity to meet expected performance in the terms of quality. Ensured the highest quality of all documents, procedures, and materials by researching, developing, writing, and updating administrative policies, directives, procedures, methods, tools, and guidelines to facilitate continuous improvement. Initiated and maintained best practices inside the Quality Department by guiding QA Managers with the proper training, methodologies, assessments, and tools throughout all projects as necessary. Interviewed and recruited potential candidates for the QA department and other relevant departments. Graded and approved the pre-employment tests. Performs other related duties as assigned by top management.
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