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Work Background
Saudi Ericsson Communication Co. Ltd.Project Manager
Jun. 2023Riyadh, Saudi Arabia
Saudi Ericsson Communication Co. Ltd.Project Manager | ICT Solutions Specialist, System Integration Expert, and Budget Control Strategist
Jun. 2023Riyadh, Saudi Arabia
SmartWave - SWTProject Manager
Mar. 2021 - Apr. 2024Saudi Arabia
SmartWave - SWTProject Manager | PMP® Certified | ICT & Low Current Systems Specialist | Budget Control Expert
Mar. 2021 - May. 2023Saudi Arabia
INVESTBANK - JordanOperations Department Specialist | Project Budget Management, Procurement Optimization.
Jan. 2016 - Nov. 2020Amman, Jordan
Tamweelcom ( Jordan Micro Credit Company)Senior Product Developer
Apr. 2014 - Apr. 2024Amman-Jordanidentify new opportunities for financial products,channels and marketing research , and to oversee their implementation. The position is responsible for researching, developing, and launching new products. Based on company initiatives by driving new products to meet customer needs. In this position, work with individuals from across the company to identify and define target market segments, market requirements, key business strategies and the competitive environment for our niche portfolio. - Originate new products in concert with customer needs and business model - Developing and prepared products segmentation , processes and performance reports, data and portfolio analysis. - Develops and implements methods and procedures for monitoring products such as preparation of records of expenditures and research findings, progress reports,in order to inform management of current status of each product. - Negotiates contracts with consulting firms to perform research or other applicable studies or support - Plans and forms aspects of research and development proposals such as objective or purpose of product, applications that can be utilised from findings, costs of product, and equipment and human resource requirements - Work with stakeholders to develop product road maps which align to business objectives and resource availability. - Work with subject matter experts to define scope, create estimates, develop budgets, and produce documentation needed for financing approvals. - Provide timely and accurate reporting on program progress to all stakeholders. - Interact confidently and accurately with various stakeholders including Management, marketing teams, risk management, operation teams and the like. development based on Analyse and coordinate with related department to ensure availability on regular basis of the channels performance (branches, website, internet banking, e-payments, SMS and mobile banking,) and take corrective action to improve performance.
Bank AudiCustomer Service
Aug. 2011 - Jun. 2014amman- Process loan activities by meeting with the customer, assessing needs and eligibility and proposing appropriate retail product/loan. Complete the documentation after a loan has been approved in compliance to the bank procedures & follow up loans full-payment. - Open new accounts, complete proper forms with customers and make sure that file documentation is complete and accurate. - Handle account closing operations including the preparation of documents to be signed and the archiving closed files. - Handle the maintenance of existing accounts: delivery and renewal of debit & credit cards, execution of customers’ orders, checkbooks demands, lost checkbooks declarations, file documentation and filing, etc. - Control the settlement of retail products on time - Establish relationships with customers in order to develop the retail client of the branch. Maintain an updated knowledge of Bank products and fulfil opportunities to cross sell Bank products &services .Undertake outside visits to solicit new customers and serve existing customers in coordination with the Senior customer service officer. - Execute all operations related to retail product sales, prepare documents to be signed by customers, make sure that they are filled in correctly and send them to the Retail department when needed. - Handle all the follow up on retail products with customers, includes renewal, inquiries, claims, etc.
Musharbash for exchange moneyTeller
Aug. 2010 - Aug. 2011amman
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