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Work Background
American TowerOperations and maintenance management
Jul. 2021Kampala, UgandaSupervise contractor and vendor planned maintenance service deliverables. Prepare monthly operations and maintenance spend reports, Analyze O&M ad-hoc activity report Collate and perform monthly validation of site O&M costs to ensure proper ROI and payments are only made for services enjoyed. Streamline operations and track purchase order against budget for cost of goods and services consumed.
American TowerNetwork Operation Center Systems Coordinator
Feb. 2018UgandaProvide management reporting, analysis on NOC systems for decision making process. Ensure full availability and accessibility of all NOC systems for efficient & uninterruptible operation of ATC NOC Planning and budgeting of NOC and ACSYS systems requirement, Timely fault handling with the regional MTCE contractors and escalate any incidents exceeding the agreed SLA timelines using the incident management process to the supervisors and handlers. Effectively monitored the entire ATC Uganda network infrastructure during the shift.
American TowerNetwork Operation Center- Supervisor
Jan. 2017 - Nov. 2017UgandaEnsure shift staffing requirements are met for shift supervised. Effective monitoring of the entire ATC Uganda passive network infrastructure during the shift. Timely detect and log/document all infrastructure incidents in the available NOC activity management systems. Timely escalate (horizontally and vertically) and follow-up all shift detected incidents to handlers by way of callouts handling process to achieve agreed infrastructure services availability KPIs (E.g. Time to Detect(TTD), Mean Time to Repair(MTTR)). Perform fault handling with the regional MTCE contractors and escalate any incidents exceeding the agreed SLA timelines using the incident management process to the supervisors and handlers. Generate operational shift reports and updates for management attention and action for all NOC activities. Control and provide access to site through access security systems
ZTE Uganda.Network Operation & Maintenance Management.
Sep. 2015 - Jan. 2017UgandaAnalysis of Transmission power on Microwave radios and different Fiber routes. Effective monitoring and escalation of network incidents Timely and accurate generation of Site updates for network quality assurance and radio planning sections as per their requests. Commissioning and integration of network base station transceiver on Ericsson and Huawei Vendors’ BSC Platform Optimization of networks nodes to provide better and quality service to subscribers Routine checks and report on core network nodes such as media gateways, BSC, HLR and blade clusters in Citrix platform. Provides report to Regulators through network quality assurance on the incident impacting subscribers. Handling and reporting service call resolution within SLA.
MTN UGANDAOperations & Maintenance Management
Nov. 2011 - Aug. 2015Kampala UgandaNetwork integration and commission through new site build and upgrades on Ericsson & Huawei RAN BSCs, Network maintenance & Quality assurance of service availability. Client Incident Management and CSR Core Network Operation & Maintenance on Ericsson's Media gateways , HLR & Blade clusters 2G, 3G & LTE operation & maintenance . Transmission Management on the Ericsson & Huawei Technology such as OMS, MDRS, RTN. ATN and OSN Radio Technology. Capital Project implementation during upgrades and new installation of systems Service help desk on incident affecting subscribers.
China ComService Guangdong CompanySITE AUDIT SPECIALIST.
Aug. 2011 - Oct. 2011UGANDA KAMPALACarried out Tower audit on MTN sites for managed service Project through; . Radio Transmission Audit at site. Commercial Power and Generator power audit on equipment at site 3G and 2G Antenna audit. Mechanical and Electrical Tilt Azimuth audit, Site Perimeter layout & design
MTN UgandaNOC TECHNICIAN
Jun. 2010 - Dec. 2010Network Operation and Maintenance Monitoring of Core Nodes, BSC, HLR and Media Gateways Escalation of network fault to High Level support BTS onsite installation and Maintenance Study network architecture VAS incident troubleshooting
Uganda Broadcasting Corporation (UBC)Engineering Intern Student
Jun. 2009 - Sep. 2009KampalaAS ASSISTANT FIELD ENGINEER Satellite TV live Broadcasting at site Mobile outdoor broadcasting Antenna Installation at site TX power monitoring at site Frequency quality broadcast analysis. Studio maintenance
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